Freight Operator

Freight OperatorBurton-on-Trent, DE14£28,000 – £30,000 DOEMon – Fri 08-00 - 17-00 or equivalent (1 hour lunch)About the RoleWe are seeking a proactive and detail-oriented Transport Operator to join our Transport Solutions team based in Burton-on-Trent, DE14. This is a fast-paced operational role focused on delivering effective transport solutions through the BDP network while ensuring exceptional customer service and operational efficiency.The successful candidate will play a key role in managing customer orders, coordinating transport solutions, maintaining strong communication with clients and suppliers, and supporting business growth opportunities.Key ResponsibilitiesOrder Receipt & CreationReceive customer orders via telephone, email, transport portals, and other communication methodsAccurately input and manage orders using the Tra+ operating systemEnsure all orders align with FTC-specific requirementsOperational Solution ManagementMatch customer requirements with appropriate transport solutions using approved supplier selection processesCoordinate collections and deliveries across the transport networkCommunicate schedules, delays, and operational updates professionally and efficientlyEnsure all operational requirements are met, including:Opening timesSite safety proceduresDriver PPE requirementsADR requirementsCustoms documentationSecurity proceduresTransit time expectationsEscalate any non-conformance issues to the Operations Manager TS and Branch Manager TSAdministration & ReportingProduce bespoke KPI reports for key clientsMonitor profitability alongside the Operations Manager TSProvide weekly customer service reports to management teamsEnsure Tra+ system inputs accurately reflect customer and supplier agreements, including additional chargesCommercial ResponsibilitiesAttend client meetings when required by managementProactively seek opportunities for additional business growth and customer developmentAbout YouPrevious experience within transport, logistics, or freight forwarding operationsThis opportunity would suit candidates currently working as a Transport Planner Transport Coordinator Logistics Coordinator Freight Operator Freight Forwarding Operator Traffic Operator Logistics Operator Road Freight Coordinator Transport Administrator Operations Coordinator (Logistics) or similarStrong organisational and communication skillsAbility to work effectively in a fast-paced environmentHigh attention to detail and problem-solving abilityConfident using transport management systems and Microsoft OfficeCustomer-focused with a professional and proactive approachCommercial awareness and ability to build strong client relationshipsWhat We OfferCompetitive salary of £28,000 – £30,000 depending on experienceOpportunity to join a growing and supportive teamCareer development opportunities within the transport and logistics sectorDynamic and varied working environmentIf you are looking to develop your career within transport and logistics operations and thrive in a customer-focused environment, we would love to hear from you.For any further questions, please contact Shannon Clough at Interaction Recruitment Leeds using 0113 866 2042 /INDLEETPBN1_UKTJ