Civil Enforcement Officer

Role Purpose:

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• Act as a visible and approachable presence in the community, patrolling designated areas to provide guidance to the public while enforcing road traffic regulations, including the issuance of Penalty Charge Notices when appropriate.
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• Support the reduction of traffic congestion and improvement of air quality by managing kerbside activity and ensuring compliance with parking restrictions, using a moped, bicycle, or on foot in all weather conditions.
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• Deliver excellent customer service by engaging respectfully with the public at all times and help to uphold a safe, orderly, and customer-focused environment.
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Key Responsibilities and Accountabilities

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• Monitor on-street and off-street parking areas using a moped, bicycle, or on foot, ensuring vehicles are parked in accordance with relevant regulations, and issue Penalty Charge Notices (PCNs) where non-compliance is identified, in line with local traffic orders.
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• Act as a visible and reassuring presence to encourage compliance, promoting responsible parking through positive public engagement and providing accurate, helpful advice on parking rules and facilities to residents and visitors.
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• Collect and record comprehensive evidence to support the issuance of PCNs, including writing clear and accurate reports, capturing photographic evidence, and maintaining simultaneously notes in official records.
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• Identify and authorise the immobilisation or removal of vehicles in line with regulatory guidelines, where necessary to support enforcement operations or ensure public safety.
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• Regularly inspect pay and display machines, signage, and car park equipment, reporting faults, vandalism, or maintenance issues promptly to ensure continuous service and public accessibility.
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• Observe and report damaged or missing street furniture, unclear road markings, or suspicious vehicles, contributing to the upkeep and safety of the public realm.
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• Attend court hearings or tribunal proceedings where required, providing factual witness statements and supporting documentation when a PCN is formally challenged.
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• Collaborate with community safety partners such as Police Community Support Officers and local law enforcement, sharing relevant observations to address anti-social behaviour and support wider community safety initiatives.
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• Stay informed about changes in legislation, policies, and systems affecting parking enforcement, attending training sessions and continually developing professional knowledge relevant to the role.
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