Care Coordinator

Care Coordinator

Location: Ringwood, Hampshire (BH24 1JD)Salary: £14.87 - £16.00 per hourHours: 37.5 hours per week, Monday to Friday, 9:00am - 5:00pmOn-Call: Alternate weekend on-call duties requiredJob Type: Full-Time | Permanent

About the Role

We are looking for an experienced and motivated Care Coordinator to join our growing team in Ringwood.

This is a varied and rewarding role, combining care coordination, staff support, service user engagement, scheduling, recruitment, and business development. Working alongside the Registered Manager, you will play a key role in ensuring our clients receive safe, high-quality, person-centred care while supporting the growth and success of our live-in care service.

If you are organised, compassionate, proactive, and thrive in a fast-paced environment, we'd love to hear from you.

Key Responsibilities

Care Coordination

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• Coordinate and oversee care delivery for a portfolio of live-in care clients.
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• Undertake assessments, reviews, and care plan updates.
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• Build positive relationships with clients, families, and care staff.
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• Act as the main point of contact for allocated service users.
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• Manage care schedules, rotas, and daily operational requirements.
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• Monitor service quality and escalate concerns where necessary.
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• Participate in the on-call rota on alternate weekends.
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Recruitment & Staff Support

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• Support the recruitment and onboarding of new carers.
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• Assist with inductions, training arrangements, and probation reviews.
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• Maintain positive working relationships between carers and clients.
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• Support staff development and retention initiatives.
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Business Development & Community Engagement

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• Build relationships with healthcare professionals and community organisations.
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• Attend networking and outreach events to promote services.
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• Support local marketing and business development activities.
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• Help convert enquiries into live-in care placements.
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Administration & Reporting

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• Maintain accurate care and HR records.
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• Produce reports for management teams.
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• Use scheduling, care management, and Microsoft Office systems effectively.
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• Support continuous improvement across operational processes.
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What We're Looking For

Essential

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• Level 3 NVQ in Health & Social Care (or equivalent).
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• Minimum 2 years' experience in care scheduling or rota management.
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• At least 2 years' experience in a client-facing role within the care sector.
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• Strong organisational and time management skills.
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• Excellent communication and interpersonal abilities.
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• Experience handling confidential information.
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• Competent IT skills, including Microsoft Office.
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• Full UK driving licence and access to your own vehicle.
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• A positive, professional, and compassionate approach.
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Desirable

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• Experience managing or mentoring staff.
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• Experience in business development, sales, or community outreach.
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• Previous experience within a live-in care environment.
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What We Offer

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• Competitive pay of £14.87 - £16.00 per hour.
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• Monday to Friday working hours with a healthy work-life balance.
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• Opportunities for professional development and career progression.
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• Supportive and friendly working environment.
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• The chance to make a real difference in people's lives every day.
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Apply Now

If you're an experienced Care Coordinator, Senior Carer, Field Care Supervisor, or Care Team Leader looking for your next challenge, we'd love to hear from you.