Customer Service Executive

Customer Service ExecutiveLocation: Eastleigh (Hybrid available after 4-6 weeks of training )Salary: £15.00 per hour(£29000Hours: Monday to Friday, 37 hours per week (8:00am-5:30pm on a rota, occasional Thursday until 7pm once every 6 weeks with time off in lieu)Start Date: 7th August 2026Contract: 12-week temporary assignment with potential to remain permanent About the Role Dynamite Recruitment is proud to be partnering with a highly reputable organisation based in Eastleigh. Due to continued growth, they are seeking a enthusiastic Customer Service Executive'a to join their friendly and professional team. This is an excellent opportunity for someone who thrives in a fast-paced customer-focused environment and enjoys delivering high-quality service across a range of communication channels.As a Customer Service Executive you will be responsible\n

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• Handle inbound and outbound customer calls, providing prompt, professional, and empathetic support.
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• Respond to customer enquiries via email, live chat, and social media channels including Facebook, Twitter, and Trustpilot.
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• Take ownership of queries and ensure timely and accurate resolutions.
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• Liaise with internal departments and third-party partners to follow up on requests or escalate issues as needed.
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• Update customer records, manage legal documentation, and maintain accurate information in the internal CRM system.
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• Support general administration tasks to ensure the smooth running of the department.
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• Consistently deliver excellent service, maintaining a positive and professional approach in every interaction.
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The Ideal Candidate\n

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• Previous experience in customer service, call handling, or contact centre environments are ideally required
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• Confident communicator with strong written and verbal skills.
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• Comfortable managing multiple customer channels (phone, email, and social media).
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• Excellent administration and IT skills, including Microsoft Office.
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• A proactive problem-solver who enjoys working as part of a supportive team.
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• Able to start immediately and commit to the initial training period in-office (4-6 weeks).
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Why Join?\n

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• Excellent team culture and supportive environment.
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• Hybrid working after training (2-3 days in the office).
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• Opportunity for progression to a fixed-term role with increased pay.
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• Be part of a growing organisation that values customer satisfaction and employee development.
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To be considered please submit your CV to Fran Curtis @ Dynamite Recruitment #evergreen