Service Advisor

Role: Service Advisor / Service Receptionist

Location: Cheltenham

Salary: £32,000 Basic | £40,000 OTE (Realistic) | Overtime Available

Richard Abson Group is delighted to be assisting a prestigious automotive dealership in Cheltenham in their search for an experienced Service Advisor / Service Receptionist.

Representing one of the industry's leading premium brands, this dealership forms part of a highly respected dealer group renowned for investing in its people. You'll benefit from ongoing manufacturer training, genuine career progression, and the opportunity to work within a modern, forward-thinking business embracing the latest hybrid and electric vehicle technology.

As the first point of contact for customers, you'll play a key role in delivering an exceptional aftersales experience. You'll manage service bookings, provide vehicle progress updates, explain technical information in a customer-friendly manner, and identify opportunities to promote service plans and additional aftersales products.

What we're looking for:

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• A minimum of 1 year's experience as a Service Advisor or in a similar aftersales role within a franchised main dealership.
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• A passion for delivering outstanding customer service with a proactive sales approach.
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• Experience using Kerridge and 1Link would be advantageous, although not essential.
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Salary & Benefits:

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• £32,000 basic salary.
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• Realistic OTE of £40,000 through uncapped bonus opportunities, including hours sold, service plans, and upsell/cross-sell performance.
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• Current team members are consistently exceeding their bonus targets.
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• Monday to Friday, 8:00am - 6:00pm.
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• Only 1 in 4 Saturday mornings, paid at an additional £100 per shift.
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If you're an experienced Service Advisor looking to join a premium brand that genuinely invests in its people, we'd love to hear from you.