General Manager

JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.General ManagerReporting into: Client Lead FMDirect Reports: 2Division: Property ManagementWhat this job involves:The General Manager is the primary responsible person for delivering all operations and customer-related services to the building and its occupants, ensuring that facilities services accord with best practice standards as defined by JLL and the building owners.As JLL's and the building owners' ambassador, the General Manager will maintain and promote the property's position in the locality as best in class for occupiers to work in, working closely with senior representatives of building tenants, building owners' representatives, and the broader JLL Property & Asset Management Team.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. The General Manager will play a critical role within our growing property management team, working proactively and using initiative in a highly competitive, fast-paced and dynamic work environment.Team StructureThe General Manager has line management responsibilities for the on-site Facilities Management team. Reporting to the JLL Client Lead FM, the General Manager will be the representative for specified key client/occupier issues and will work alongside several client-focused teams including Property Managers and Client Accountants. The GM will typically manage approximately 2 direct reports, with specific roles to be determined based on property requirements.What your day to day would look like:Client ServiceUnderstand the client's objectives and instructions, ensuring alignment of all operational activities with client expectationsAssist in client reporting concerning all on-site operational issues and act as the primary point of contact for client communicationsAct as lead for the client in all matters relating to property operations to establish and enhance brand imageMaintain and promote the property's service delivery and position it in the locality as best in class for occupiers to work inCustomer ExperienceEstablish and manage a property strategy providing high standards of customer service that enhances customer experience and develops a property partnership communityRegularly meet with occupier representatives to fully understand their wants and needs, and manage on-site service partners to ensure optimal customer satisfactionLiaise with the client to undertake periodic customer feedback sessions and respond to achieve positive outcomesOperations & Supplier ManagementLead, develop and inspire the on-site FM team to deliver high standards of service and ensure KPIs are met across all areas of on-site operationsDeliver all landlord operations including planned preventative maintenance, reactive maintenance, and statutory complianceManage and coordinate all on-site contractor activities, ensuring compliance with building standards, health and safety requirements, and service level agreementsBuild effective working relationships with key suppliers, coordinating with specialist teams to maintain building systems and infrastructureTeam Leadership & DevelopmentProvide visible leadership to the on-site team, fostering a collaborative, high-performance cultureConduct regular team meetings, performance reviews, and development planning; recruit, train, and develop team members to build capabilityPromote health, safety, and wellbeing across the team and building communityFinancial ManagementSupport budget preparation and forecasting, monitor expenditure against budget and implement cost control measuresIdentify opportunities for operational efficiencies and value enhancement, and support client financial reporting requirementsRisk & Compliance ManagementEnsure full compliance with all statutory obligations, health and safety legislation, and building regulationsConduct regular inspections and audits to identify and mitigate risks, and manage incident reporting and investigationEnsure all required certifications, permits, and documentation are current and accessibleSkills, Experience & QualificationsProven commercial management experience in property or facilities management roles, with a strong understanding of building operations, maintenance, and complianceA proven track record in managing and motivating on-site operational teams and managing service charge budgetsA track record of implementing successful customer-oriented activities with a commitment to delivering exceptional serviceExcellent stakeholder management skills, with the ability to build effective relationships with clients, occupiers, contractors, and internal teamsInspiring leadership qualities with experience in team development, driving continuous improvement, and supporting changeStrong commercial and financial acumen, with an understanding of budget control, service charge management, and value creationA proactive approach to problem-solving, with strong organizational skills to prioritize demands and deliver results under pressureHealth and safety qualifications (e.g., NEBOSH, IOSH) are highly desirableMembership of relevant professional bodies (e.g., RICS, IWFM) or a relevant degree is advantageous#LI-JA1Location:On-site -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .For additional details please see our career site pages for each country.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.TPBN1_UKTJ