SERVICE ADVISOR

Aftersales Service Advisor – Automotive Location: Hemel Hempstead, Hertfordshire Hours: Monday to Friday, 8:30am – 5:30pm (+1 in 4 Saturdays) Salary: £31,000 per annum + Monthly Bonus Contract: Full-Time, Permanent About the Opportunity We are pleased to be partnering with a highly respected, well-established national motor group who are seeking a customer-focused Aftersales Service Advisor to join their busy team at their dealership in Hereford. In this vital front-of-house role, you will act as the key link between the customers and the workshop technicians. You will be responsible for ensuring a seamless, professional, and welcoming experience for every customer bringing their vehicle in for servicing, MOTs, or repairs. This is a fantastic opportunity to join a stable, progressive business that prioritises staff development, offering structured manufacturer training and genuine opportunities for long-term career progression. Key Responsibilities * Customer Welcomes: Greeting customers warmly upon arrival and managing the booking-in process for vehicle servicing, maintenance, and MOTs. * Consultative Liaison: Listening to customer requirements, accurately recording vehicle symptoms, and liaising directly with the workshop technicians regarding progress. * Updates & Communication: Keeping customers fully informed throughout the day regarding their vehicle status and any required work. * Estimating & Authorisation: Preparing clear, accurate repair estimates and obtaining customer authorisation for any additional work required. * Administration & Payments: Managing workshop bookings efficiently, processing invoices, and handling customer payments securely. * Process Compliance: Ensuring all manufacturer guidelines and internal company standards are strictly adhered to. * Relationship Building: Establishing trust and long-lasting relationships with customers through exceptional, attentive service. What We Are Looking For * Industry Experience: Previous experience as a Service Advisor, or within a customer-facing automotive or aftersales environment, is highly preferred. * Communication Skills: Outstanding interpersonal and communication skills, with a professional, confident, and positive attitude. * Organisational Ability: Strong organisational and multitasking skills, with the ability to remain calm and efficient under pressure in a fast-paced environment. * IT & Admin Literacy: Good computer literacy and general administration skills to handle bookings and database systems. * Licence Requirement: A full UK driving licence is essential for this position. What the Business Offers Our client provides a highly supportive, modern, and structured working environment designed to reward dedication and drive: * Financial Rewards: A competitive basic salary of £28,000, complemented by an achievable monthly performance bonus and upselling bonus schemes. * Professional Development: Ongoing manufacturer-approved and in-house training programs to enhance your skills. * Career Progression: Clear pathways for internal promotion and development within a leading national automotive group. * Staff Discounts: Highly attractive employee discounts on vehicle servicing, parts, and purchases. * Benefits: Company pension scheme, competitive annual leave entitlement, and a friendly, collaborative workplace culture. How to Apply If you are a customer-oriented professional looking to progress your career within a modern and supportive automotive business, please submit your CV for consideration