Guest Experience Specialist

Do you pride yourself on delivering excellent customer service?Is a strong team culture and collaborative working environment important to you?

If so, Reed is recruiting an exciting opportunity in Moreton-in-Marsh.

In this role, you’ll be the friendly voice and helpful hand behind guest communications, ensuring every interaction reflects the company’s high standards and values.

Key Responsibilities:

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• Deliver exceptional customer service via phone, email, and live chat
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• Manage guest enquiries relating to bookings, treatments, dining, and other services
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• Ensure guest information is accurate, complete, and kept up to date
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• Process online and third-party bookings efficiently and accurately
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• Log, manage, and escalate guest complaints professionally
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• Maintain high service standards while achieving daily and monthly performance targets
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• Support internal bookings for staff, contractors, and issue resolution
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• Collaborate effectively with colleagues across the wider group
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Skills & Experience Required:

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• Excellent communication skills with a warm, professional approach
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• Previous customer service experience (hospitality experience is an advantage)
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• Strong organisational skills and attention to detail
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• Ability to multitask and remain calm under pressure
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• Proactive problem-solving skills with a team-focused mindset
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• A genuine passion for delivering outstanding customer service
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For immediate consideration, please apply now.