Customer Service Coordinator

Temporary Customer Service Coordinator

Location: CastlefordPay Rate: £14.50 per hour + Reed BenefitsHours: Monday to Friday, 8:30am - 4:30pmContract: Long-Term Temporary AssignmentStart Date: Immediate Start Available

Are you passionate about golf and delivering outstanding customer service?

Our key client in Castleford is looking for a Temporary Customer Service Coordinator to join their busy and supportive customer operations team. This is an excellent opportunity for a customer-focused professional who enjoys building relationships, solving problems, and providing a first-class customer experience.

A genuine interest in golf is essential, as you'll be supporting customers with product-related enquiries and will benefit from understanding golfing equipment and products.

The Role

As a Customer Service Coordinator, you'll be the first point of contact for customers, ensuring every interaction is handled professionally and efficiently. Working within a fast-paced environment, you'll support customers across multiple channels while liaising closely with internal departments to provide seamless service.

Key Responsibilities

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• Handling customer enquiries via telephone, email and online channels
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• Managing returns, refunds, orders and delivery enquiries
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• Investigating and resolving complaints with empathy and professionalism
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• Updating internal systems and maintaining accurate customer records
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• Liaising with warehouse, logistics and operational teams
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• Supporting promotional campaigns and peak trading periods
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• Providing product-related guidance and support to customers
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• Contributing to service improvements and overall team success
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What We're Looking For

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• Previous customer service experience within a contact centre, retail, e-commerce or similar environment
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• A genuine interest in golf and golfing products
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• Excellent communication and problem-solving skills
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• Ability to work effectively in a fast-paced, customer-focused environment
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• Strong IT skills and experience using CRM systems
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• High attention to detail and organisational skills
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• Positive, proactive and team-oriented approach
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• Ability to start immediately
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What's in It for You?

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• £14.50 per hour
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• Weekly pay
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• Monday to Friday working hours with no weekends
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• Immediate start opportunity
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• Long-term temporary assignment with a well-established business
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• Access to Reed Benefits, including discounts, wellbeing support and employee perks
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• Friendly and supportive working environment
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If you're a customer service professional with a passion for golf and are available for an immediate start, we'd love to hear from you.

Apply today through Reed to be considered for this exciting opportunity.