Personal Lines Account Handler

An established, independent insurance brokerage based in the Bolton area is looking to appoint a Personal Lines Account Handler to join their close-knit and growing team. This is a varied, fast-paced opportunity where you will manage your own portfolio of clients, providing tailored insurance solutions across home, motor and travel policies, while building strong, long-term relationships.

Responsibilities

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• Manage a portfolio of personal lines clients, delivering a high standard of service throughout the policy lifecycle.
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• Handle new business enquiries, renewals, and mid-term adjustments efficiently and accurately.
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• Provide advice and quotations across a range of personal lines products, ensuring clients understand their cover.
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• Build and maintain strong relationships with both clients and insurers.
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• Ensure all documentation and internal systems are kept accurate and up to date.
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• Identify opportunities to cross-sell and up-sell additional insurance products where appropriate.
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• Work in line with FCA regulations and internal procedures at all times.
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Requirements

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• Proven experience working within a personal lines insurance environment.
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• Strong communication skills, with the ability to build rapport and explain technical information clearly.
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• Excellent attention to detail and organisational skills.
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• A customer-focused approach with a commitment to delivering a high level of service.
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• A willingness to learn and develop within the role.
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• A minimum of 5 GCSEs (or equivalent), including Maths and English.
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Benefits

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• Salary of £28,000 – £32,000 depending on experience.
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• Generous workplace pension.
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• Private medical insurance upon successful completion of probation.
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• Life assurance (death in service benefit of 2x annual salary).
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• Employee Assistance Programme.
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• Support towards CII qualifications (if desired).
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• Ongoing training and development opportunities.
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• 25 days annual leave, increasing with service, plus additional time off at Christmas.
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• Modern office environment with off-street parking.
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This is a genuinely supportive and friendly working environment where you will be part of a collaborative team, with regular social events and a positive office culture that values development and progression.

If you are working within personal lines insurance and are looking for your next move within a stable and well-regarded brokerage, we would be keen to hear from you.

For further information please contact one of our specialist consultants and quote job reference NJR16663.