French Customer Service Administrator

Job Title: French Customer Service Administrator

Location: Brighton (Hybrid after training - 3 days per week in office)

Hours: Monday - Friday, 9:00am - 5:30pm

Salary: £25,500 + 5% Bonus + Excellent Benefits

Start Date: 17 August 2026

An excellent opportunity has arisen for a French Customer Service Administrator to join one of our longstanding clients, a global business with a vibrant and inclusive culture, in Brighton. This role offers hybrid working once training is completed.

Benefits include:

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• 25-30 days holiday plus bank holidays
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• 9% Retirement Savings Plan
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• Private medical insurance (BUPA)
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• Life Insurance & Income Protection
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• Company Sick Pay
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• Cycle to Work Scheme & Season Ticket Loan
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• Employee Discounts
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The Role:

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• Act as the first point of contact for customers reporting travel-related losses (cancellations, delays, lost luggage)
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• Gather and document accurate information to initiate the claims process
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• Provide clear guidance on the next steps in the claims journey
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• Enter data into internal systems with accuracy and efficiency
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• Escalate urgent or complex issues to senior team members
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• Ensure high levels of customer service while maintaining compliance with policies and processes
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The Requirements:

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• Fluent in French and English (written and spoken)
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• Strong attention to detail and accuracy in data entry
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• Calm and professional phone manner
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• Ability to multitask and work in a structured environment
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• Computer literate with strong organisational skills
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• Team player, motivated to learn and contribute
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If you're keen to join an exceptional team with strong career progression opportunities, apply to this French Customer Service Administrator role below or call Jamie Watson at Clearline Recruitment on between 9:00am - 5:30pm.