Customer Services Administrator

Logistics Customer Services AdministratorKetteringHours - Monday to Friday 0600-1430£13.37 per hour Temporary - Permananet Do you thrive on delivering exceptional service and ensuring operations run like clockwork?Our Kettering based client is recruiting experienced Customer Service Administrators on a temp to permanent basis to become the vital link between their customers and the organisation—ensuring a seamless, efficient, and professional experience from order to delivery.What You’ll Be Doing ...\n

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• Process Orders: Accurately handle customer orders, following SLAs and internal procedures.
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• Customer Liaison: Be the first point of contact, providing support, updates, and helpful advice.
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• Collaborate Across Teams: Work with transport planners to manage lead times and coordinate transport bookings.
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• Problem-Solve: Tackle customer issues confidently and ensure quick, positive resolutions.
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About you ...\n

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• Customer Focus: You listen, stay calm under pressure, and resolve issues with empathy and precision.
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• Proactive Thinking: You anticipate needs and take initiative to meet them.
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• Strong Communication: You’re persuasive, confident, and know how to build trust quickly.
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• Organisational Strength: You juggle priorities, set clear goals, and consistently deliver.
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• High Standards: You’re motivated to exceed expectations and embrace feedback to grow.
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• Resilience: You stay cool under pressure and bounce back stronger from setbacks.
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Your Experience & Skills ...\n

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• Solid experience in a fast-paced, high-demand customer service environment
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• Interest in B2B relationships and logistics
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• Proficiency in Microsoft Office (especially Word and Excel)
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What's on offer ...\n

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• A competitive salary
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• Regular performance reviews to support your growth
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• Opportunities to keep up with the latest technologies and industry trends
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• Access to industry literature, internal training, and expert knowledge
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• A dynamic team culture where your voice matters and your contributions count
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If you’re ready to bring your energy, experience, and passion for customer service to a role where you can make a real impact—we want to hear from you!