Posted 24 July, 2026
Customer Service Representative II
CRG
Indianapolis, IN, US
Full Time
Job Description
Job Description
Customer Service Representative II
Location: Indianapolis, Indiana 46226
Shift Details: 11am - 7pm; Monday - Saturday
Pay Rate: $18.00 - $18.50
JOB DESCRIPTION
As a Customer Service Representative II, you'll be the main point of contact for customers, drivers, and business partners, ensuring shipments move smoothly and issues are resolved quickly. You'll manage multiple tasks in a fast-paced environment, provide excellent customer service, and work closely with internal teams to deliver reliable freight solutions. This role is ideal for someone who is organized, enjoys problem-solving, and thrives in a dynamic logistics environment with opportunities for career growth.
RESPONSIBILITIES
• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders
QUALIFICATIONS
• High school diploma or equivalent
• Bilingual English/Spanish
• 1 year of experience in a customer service role within a call center, answering and responding to customers, resolving problems and issues.
• Experience with Microsoft Office (Word, Excel, & Outlook)
• Experience in a call center environment
Category Code: JN003
#LI-AD1
#zr
#LI-Onsite
SeniorityLevel: #LI-Assoicate
Company DescriptionLocation: Indianapolis, Indiana 46226
Shift Details: 11am - 7pm; Monday - Saturday
Pay Rate: $18.00 - $18.50
JOB DESCRIPTION
As a Customer Service Representative II, you'll be the main point of contact for customers, drivers, and business partners, ensuring shipments move smoothly and issues are resolved quickly. You'll manage multiple tasks in a fast-paced environment, provide excellent customer service, and work closely with internal teams to deliver reliable freight solutions. This role is ideal for someone who is organized, enjoys problem-solving, and thrives in a dynamic logistics environment with opportunities for career growth.
RESPONSIBILITIES
• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders
QUALIFICATIONS
• High school diploma or equivalent
• Bilingual English/Spanish
• 1 year of experience in a customer service role within a call center, answering and responding to customers, resolving problems and issues.
• Experience with Microsoft Office (Word, Excel, & Outlook)
• Experience in a call center environment
Category Code: JN003
#LI-AD1
#zr
#LI-Onsite
SeniorityLevel: #LI-Assoicate
CRG is a provider of Executive & Professional Search, Direct Hire & Contract Staffing, and Outsource IT Solutions. We have a team of 500 operating out of 7 Offices in the U.S. & Latin America. Established in 1994, we have completed over 3,000 Searches, 10,000 Contract Placements, and 100 Outsource IT Engagements. www.getCRG.com
