Customer Service Manager

Client is a full-service apartment building supply company with 5 locations throughout Brooklyn, Bronx, Manhattan and New Jersey. Our distribution center is located in the Bronx with our own fleet of trucks and all of our locations stock a multitude of items. For over 30 years, we have been providing world class service to our customers and pride ourselves on being the industry standard for apartment building supply.

Customer Service Manager Responsibilities

The Customer Service Manager position essential duties and responsibilities include:

• Manage orders that come in through email and distribute them amongst the stores,

ensuring accurate and timely order processing.

• Monitor all ingoing and outgoing correspondence (phone and email) for accuracy and

professionalism.

• Help store managers with any inquiries or special requests for customers; ensure these

situations are resolved in every aspect pertaining to every department in the company.

• Update customer account notes in the system to ensure they are always current.

• Adjudicate customer complaints regarding billing and delivery issues.

• Investigate disputes and make sure customer is properly taken care of at all times, while

liaising with the necessary departments and ensuring timely solutions.

• Maintain a high standard of organization so no orders, requests, or inquiries get

overlooked.

• Identify root causes of issues, breaking down situations so all parties understand it,

presenting an all-encompassing solution and directing necessary staff accordingly in

resolving the issue.

Customer Service Manager Qualifications

• Candidates with experience in the supplies, wholesale, or distribution industry, particularly those with a B2B customer service management background, strong team leadership and problem-solving skills, and experience managing high-volume email communications in an office environment.

• Maintain a high level of organization & time management.

• Strong eye for detail and follow through. Accountability is key.

• Flexibility and adaptability to different situations.

• Exceptional interpersonal and communication skills.

• Ability to think strategically.

Customer Service Manager Benefits

• Office Hours: Monday - Thursday: 8AM - 5PM. Friday: 8AM - 2PM

• Stable company that's been in business for over 30 years

• Paid sick/ vacation and holiday time

• Medical benefits

• Personalized Attention and Very Friendly atmosphere

• Advancement/ Growth Opportunities

• Strong emphasis on team work, collaborative work environment

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.

We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.

Our Services
W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.

We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.

We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.

Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.

As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.