Health Plan Advisor
Job Description
Job Summary
We are seeking licensed Health Plan Advisors for a fully remote contract with possible hire opportunity supporting Individual Medical Plan member retention. In this role, you will help existing members understand coverage options, navigate renewal periods, evaluate alternative plans, and make informed decisions about their health insurance coverage.
This is a strong opportunity for experienced Health and Life insurance professionals who enjoy consultative customer conversations, outbound retention outreach, and meaningful member support. The environment offers structured training, supportive leadership, clear performance expectations, and a team-oriented approach focused on helping members maintain appropriate coverage.
Key Responsibilities
- Re-sell Individual Medical plans to existing members by explaining plan value, coverage options, and renewal details.
- Assist members during rate increases and renewal periods by addressing questions and recommending appropriate plan alternatives.
- Conduct outbound retention calls and follow-up communications to help reduce member cancellations and attrition.
- Partner with underwriting and internal teams to support enrollment options and coverage changes.
- Document member interactions accurately while navigating multiple systems and screens.
- Provide professional, empathetic customer service in a remote call center environment.
Compensation and Benefits
- Pay Rate: $23.00 to $24.00 per hour.
- Job Type: Contract/Temporary.
- Assignment Dates: 09/14/2026 to 01/31/2027, with assignment length subject to change.
- Openings: 29.
- Schedule: Monday through Friday.
- Operating Hours: Between 8:30 AM and 9:00 PM EST, with shifts based on the candidate's local time.
- Overtime and weekend hours may be required based on business needs.
- Work Arrangement: Fully remote.
- Candidates must reside within approximately 50 miles of 89148 or 89169
- Training Schedule: 7:30 AM to 4:00 PM PST, coordinated based on the candidate's time zone.
- No time off requests will be approved during training. After training, requests may be reviewed based on business needs.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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