Health Plan Retention Specialist
Job Description
Role: REMOTE Licensed Health Plan Advisor
Pay: $27.58/hr plus incentives
Assignment: September 14, 2026 – January 31, 2027
Location: Remote (Must be within Houston, TX 77035)
Schedule: Monday – Friday
Hours: Between 8:30 AM – 9:00 PM ESTme)
What you'll do:
•Re-sell Individual Medical Plans to existing members across all company-approved states.
•Increase member retention by working with members who may be at risk of canceling coverage.
•Analyze existing plans and educate members on the value and benefits of their current coverage.
•Discuss available plan options and recommend alternative plans when appropriate.
•Provide counseling and recommendations regarding plan changes and coverage options.
•Assist members during rate increases or other situations that may impact retention.
•Handle cancellation requests and work to reduce member attrition.
•Partner with Underwriting teams to identify alternate plan options when selected plans are unavailable or require modifications.
•Follow up on retention leads through outbound phone calls and written communications.
•Maintain accurate documentation of customer interactions and retention activities.
•Deliver exceptional customer service while ensuring compliance with company policies and insurance regulations.
Requirements:
•Active Life & Health Insurance License required for the candidate's resident state.
•Ability to obtain and maintain insurance licenses in all required states.
•Bachelor's Degree (BA/BS) preferred.
•3–4 years of Life & Health Insurance experience in sales and/or member services.
•Equivalent combination of education and experience may be considered.
•Strong sales, retention, and customer service skills.
•Experience discussing insurance plans, benefits, and coverage options with customers.
•Ability to analyze member needs and recommend appropriate plan solutions.
•Strong verbal and written communication skills.
•Ability to work independently in a remote environment.
•Comfortable making outbound calls and conducting follow-up communications.
•Experience collaborating with underwriting or cross-functional teams is preferred.
•Strong problem-solving, relationship-building, and customer retention skills.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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