Mobile Operations Tehcnician
Job Description
Customer-Focused Mobile Service & Sales Professional
Are you passionate about helping customers, building relationships, and working in a fast-paced team environment? We are seeking outgoing and customer-focused professionals to join a growing mobile service team that is transforming the automotive key replacement industry through innovative technology and exceptional customer experiences.
This role combines customer service, sales, and hands-on technical work. As a Mobile Operations Technician, you will work alongside a team at retail partner locations, assisting customers with automotive key replacement services while delivering a professional and positive experience.
Key Responsibilities
Customer Experience & Sales
- Serve as the face of the company at retail partner locations.
- Engage with customers, assess their needs, and recommend appropriate products and services.
- Deliver outstanding customer service that drives customer satisfaction and repeat business.
- Educate customers on available services, products, and solutions.
- Process transactions using tablets, mobile applications, and point-of-sale systems.
- Support team sales goals through strong customer engagement and relationship building.
- Maintain positive relationships with retail partners and represent the company professionally.
Technical & Operational Support
- Learn to cut, duplicate, and program automotive keys, remotes, and key fobs.
- Test completed products to ensure quality and functionality.
- Assist with inventory management, equipment maintenance, and daily operational tasks.
- Maintain a clean, organized, and professional workspace.
- Collaborate with team members to deliver an exceptional customer experience.
Qualifications
- Experience in customer service, retail, sales, hospitality, or a related customer-facing role.
- Strong communication and interpersonal skills.
- Ability to build relationships and work effectively in a team environment.
- Comfortable engaging customers and recommending products or services.
- Tech-savvy and comfortable using tablets, mobile apps, POS systems, and digital tools.
- Strong attention to detail and willingness to learn new skills.
- Valid driver's license and reliable transportation.
Preferred Experience
- Wireless sales, retail leadership, banking, customer success, hospitality, automotive service advising, or related sales experience.
- Experience working toward sales goals, performance metrics, or commission-based incentives.
- Mechanical, automotive, locksmith, or technical aptitude.
- Inventory management or retail operations experience.
What We Offer
- Comprehensive paid training and ongoing support.
- Opportunity to learn a unique technical skillset in the automotive industry.
- Career growth opportunities into leadership and management positions.
- Company vehicle and equipment provided (upon eligibility).
- Collaborative and team-oriented work environment.
Schedule
Wednesday-Sunday | 8:00 AM - 5:00 PM
Employment Type
Contract-to-Hire Opportunity
No prior locksmith or automotive key programming experience is required. We are looking for motivated individuals with strong customer service skills, a sales-oriented mindset, and a willingness to learn. Training will be provided to help you succeed in this role.
