Sales and Operations Specialist

Position Summary

The Sales & Operations Specialist is responsible for supporting daily sales activities and operational processes to ensure efficient business operations and an exceptional customer experience. This role serves as a key liaison between customers, sales, and internal departments by coordinating orders, maintaining accurate records, resolving inquiries, and contributing to process improvements. The ideal candidate is organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.

Job Responsibilities

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• Support daily sales and operational activities to ensure seamless business operations.
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• Respond to customer inquiries professionally via email, phone, and other communication channels.
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• Process customer orders, quotations, invoices, and related documentation accurately.
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• Maintain and update customer information, sales records, and CRM databases.
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• Coordinate with internal departments to ensure timely order fulfillment and services
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Qualifications

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• High school diploma or Bachelor's degree in Business Administration, Marketing, Operations Management, or a related field.
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• Experience in sales support, operations, customer service, or a related role is preferred.
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• Excellent written and verbal communication skills.
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• Strong organizational, analytical, and time management abilities.
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• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
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• Strong problem-solving skills and a customer-focused approach.
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Preferred Skills

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• Customer relationship management
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• Sales support and coordination
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• Operational planning and organization
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• Data entry and reporting.
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