Sales Manager

Title: Sales Manager
\n Reports To: CEO
\n FLSA Status: Exempt
\n Classification: Full-Time Salary, temporary, 12 months
\n Location: Austin, Texas

The Why:

Mesa Rim's vision is to improve the quality of life of our community. We believe climbing can be transformative and we're driven to inspire lifelong climbers who seek learning, self-growth, and connection with the community. The Sales Manager brings this to life by driving the growth of Mesa Rim Austin, bringing in new members, building community partnerships, and turning first-time visitors into lifelong climbers.

The How:

As the Sales Manager, you are a relationship-driven growth leader with a genuine passion for community building. You see sales not as closing deals but as connecting people to something that can genuinely change their lives. You are strategic, data-literate, and energized by the Austin market. You build trust, follow up with intention, and bring people along, from first visit through long-term membership commitment. You thrive in a dynamic environment, own your results, and contribute your Austin learnings to the broader Mesa Rim organization.

The What:

The Sales Manager is responsible for developing and executing strategy to increase revenue and member growth of Mesa Rim Austin. In collaboration with the Executive Team and the local Austin leadership team, the Sales Manager drives new member acquisition, deepens relationships with existing members, and builds the community partnerships that turn a gym into a thriving community.

Revenue Generation and Sales Strategy

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• Own and drive Austin revenue performance across new member sales, member retention, and ancillary revenue streams
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• Develop and execute trackable sales strategies that target each stage of the customer lifecycle, from first visit through long-term membership commitment
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• Design and run outreach campaigns to warm leads generated through digital channels, advertising, partnerships, events, and referrals
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• Set, track, and exceed monthly, quarterly, and annual revenue targets. Reporting progress clearly to leadership
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• Identify and act on revenue opportunities within the existing member base, including program add-ons, membership value enhancements, and additional services that deepen the member experience
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• Plan and execute sales events community activations designed to drive trial and conversion
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• Execute segment-specific promotional offers within established eligibility and discount frameworks
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• Collaborate with leadership on campaign messaging, channel alignment, and performance measurement
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• Collaborate with Austin leadership to continually improve the sales process and operations that impact the customer experience
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Corporate Sales & Partnerships

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• Develop and manage a corporate membership sales program targeting Austin employers, particularly in tech, healthcare, and professional services
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• Build a pipeline of corporate accounts through direct outreach, networking, and community presence
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• Negotiate and close group membership agreements, employee wellness packages, and corporate event bookings
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• Identify and cultivate strategic partnerships with local businesses, community organizations, fitness-adjacent brands, and event promoters to drive member acquisition and brand awareness
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• Represent Mesa Rim at local business events, trade shows, and networking opportunities
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• Build partnership with local schools and organizations for group events and recurring programming
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• Build partnerships with non-profit organization to increase access to climbing experiences for demographics who are not well represented in the gym currently
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Lifecycle Marketing & Retention

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• Partner with marketing to develop and execute segment-specific lifecycle programs — welcome, onboarding, engagement, renewal, and win-back, using Mesa Rim's CRM software (Redpoint) infrastructure and reporting tools
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• Proactively work the member pipeline, identifying at-risk members and re-engaging lapsed guests before they churn
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• Provide on-the-ground input that sharpens lifecycle messaging, promotional timing, and campaign targeting
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• Monitor check-in behavior, membership changes, and engagement signals in Redpoint to prioritize outreach and intervention
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Reporting & Cross-Location Insight

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• Track and report monthly on revenue, pipeline activity, conversion rates, and retention metrics via Redpoint dashboards
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• Document effective sales plays, messaging, and partnership models so insights can inform CA and NV locations over time
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• Participate in cross-location initiatives and contribute Austin market perspective to company-wide strategy
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Must-Haves:

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• Must be at least 18 years of age
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• Must contribute to Mesa Rim Climbing Center culture
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• Must have a genuine passion for fitness, climbing, or the outdoor community. You don't have to be a climber, but you have to care about what we're building
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• Must demonstrate a positive attitude and be a team player
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• Must have a drive to grow professionally
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• Must have sales or community-facing growth experience with a proven track record of meeting or exceeding goals
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• Must demonstrate experience in relationship-driven sales, building trust, following up with intention, and bringing people along
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• Must have experience with B2B or corporate outreach and be comfortable prospecting employers and navigating group deals
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• Must have ability to seek and accept, as well as give, critical feedback in a professional manner
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• Must be data-literate: able to read a pipeline report, spot trends, and adjust strategy based on what the numbers say
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• Comfort working with a CRM or member management platform (Redpoint experience a plus)
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• Must have strong interpersonal skills, good judgment, and ability to effectively communicate with a diverse range of individuals
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• Must be self-motivated and effective working autonomously
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• Must be based in Austin, TX and connected to or eager to connect into the local business community
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Nice-to-Haves:

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• Background in fitness, outdoor sports, climbing, or wellness industries
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• Experience building or managing a corporate wellness or group sales program
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• Familiarity with lifecycle marketing concepts( segmentation, email automation, retention programs)
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• Existing Austin business network or relationships with local employers and organizations
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• Experience in high hospitality environments
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Get Stoked For Access To:

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• Being part of an amazing team and company culture that focuses on personal and professional growth, authentic communication, and genuine care for one another
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• A competitive benefits package, including employer-subsidized medical, dental, and vision insurance, retirement plan with employer-match, and an Employee Assistance Program
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• A robust Paid Time Off package
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• Professional leadership + life coaching among other professional development opportunities
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• Eligibility for an annual bonus
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• Mesa Rim membership, access to Mesa Rim classes, pro-deals, and Pro Shop discounts
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Physical Demands and Work Environment:

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• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions while performing the duties of this job, the employee is regularly required to sit in a chair; utilize manual dexterity to handle or feel; use both hands at the same time; reach with hands and arms; reach overhead with arms; walk on hard/soft and even/uneven surfaces; use a computer; talk, yell and hear. The employee is frequently required to walk up and down stairs, and grip with hands. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and smell. The employee must regularly lift and/or move up to 5 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
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• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions while performing the duties of this job, the employee is regularly exposed to loud noise, airborne particles, dry conditions (non-weather), falling objects, trip hazards. The employee is occasionally exposed to risk of moving mechanical parts, mechanical burn and bodily fluid.
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Compensation
\n This role includes a base salary plus a performance-based commission structure tied directly to member growth.

On-target earnings (OTE) for a performer who hits the annual member growth goal are estimated at $125,000, inclusive of base salary.

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I understand that this application remains current for only 60 days. At the conclusion of that time, if I have not heard from the employer and still wish to be considered for employment, it will be necessary for me to reapply and fill out a new application.

If I am hired, I understand that I am free to resign at any time, with or without cause and with or without prior notice, and the employer reserves the same right to terminate my employment at any time, with or without cause and with or without prior notice, except as may be required by law. This application does not constitute an agreement or contract for employment for any specified period or definite duration. I understand that no supervisor or representative of the employer is authorized to make any assurances to the contrary and that no implied oral or written agreements contrary to the foregoing express language are valid unless they are in writing and signed by the employer's president.

I also understand that if I am hired, I will be required to provide proof of identity and legal authorization to work in the United States and that federal immigration laws require me to complete an I-9 Form in this regard.

I understand that reasonable safeguards will be taken to protect all personal information provided or obtained in conjunction with this application for employment. My personal information may be shared with the employer's affiliate(s) and third parties engaged by the employer to perform services for the employer. Any personal information shared with an affiliate or third party is to be used solely to perform the services requested by the employer.

This Company does not tolerate unlawful discrimination in its employment practices. No question on this application is used for the purpose of limiting or excluding an applicant from consideration for employment on the basis of his or her age, ancestry, color, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, military or veteran status, national origin, race (includes traits historically associated with race, such as hair texture and protective hairstyles), religion, sex (includes pregnancy, childbirth, breastfeeding, and/or related medical conditions), sexual orientation, or any other protected status under applicable federal, state, or local law.

I understand that any information provided by me that is found to be false, incomplete, or misrepresented in any respect, will be sufficient cause to (i) eliminate me from further consideration for employment, or (ii) may result in my immediate discharge from the employer's service, whenever it is discovered.

For California Applicants: Mesa Rim Climbing Centers CCPRA Job Applicant Privacy Notice linked here.