Customer Service Representative

Here at BCforward, we are always looking to grow our teams with talented people and achieve great things together/collaborate with talented people who’d like to work with one of our clients.

We are currently looking for an Customer Service Representative to join our team/ work with one of our clients.

Role: Customer Service Representative

Location: Farmington Hills, MI

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• • High school education or equivalent.
  • Must be able to perform data entry and basic computer skills.
  • Be able to understand and respond to customer inquiries in one or multiple product categories.
  • Excellent customer service skills and the ability to articulate and explain information clearly.
  • Previous customer service or call center experience preferred.
  • Excellent telephone communication skills are essential.
  • Must be able and willing to learn about Bank products and services.
  • Good problem solving skills.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.