Digital Conversion Support

Job Summary/Company: Sparks Group has partnered with a financial services organization seeking support with the rollout of their digital platform. This is a high-impact role where you will directly support conversion activities, run crucial testing, and ensure members experience a seamless transition. If you are looking to build your resume with hands-on digital transformation and quality assurance (QA) experience, this is the perfect opportunity.
Key Responsibilities:

In this role, you will focus on execution, testing, and operational support to keep our launch stable and successful:

• Conversion Execution: Support day-to-day operational tasks and conversion activities to ensure a smooth transition to the new platform.

• User Acceptance Testing (UAT): Execute test cases, follow structured test scripts, and meticulously document your findings.

• Issue Tracking & Resolution: Identify, log, and track technical bugs or system issues, coordinating closely with internal teams and external vendors to resolve them.

• Validate Member Journeys: Step into our members' shoes to test and validate key processes (e.g., logging in, accessing accounts, running transactions) both before and after we go live.

• Post-Launch Monitoring: Keep a close eye on digital workflows after launch, flagging and escalating any errors, failures, or performance lag.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Information Systems, Operations, Finance, Communications, or a related field (or equivalent practical experience).

• Experience: 1 to 3 years of experience in at least one of the following:

  • Operations, business support, or project coordination

  • Quality assurance (QA) or software testing

  • Digital customer/member support

  • Managing digital platforms, websites, or online tools

• Process-Oriented Mindset: Comfort following structured checklists, tracking tasks, and using internal software tools.

• Tech & Detail Savvy: Basic comfort with spreadsheets and simple reporting.

  • The ability to quickly learn new systems and read technical release notes.

  • Sharp eyes to spot glitches and the communication skills to describe them clearly.

• Prior experience working in financial services, credit unions, or other regulated environments.

• Native-level Spanish fluency a plus.

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This job is In-Person.

Pay Range: Hourly $25.00 to $28.00

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play.

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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.