Network Management Center Agent
Job Description
Now Hiring: Bilingual Network Management Center Agent
Location: Irving, TX 75061
Pay: $20.00$21.00/hr DOE (Depending on Experience)
Schedule: 8 am- 5 pm (Monday-Friday with weekend flexibility)
Are you passionate about logistics, supply chain operations, and providing exceptional customer service? Join our team as a Network Management Center (NMC) Agent and play a critical role in ensuring shipments move efficiently while delivering world-class support to both internal teams and customers.
Position Overview
The Bilingual Network Management Center serves as a centralized support team that monitors shipments, identifies potential service disruptions, and helps ensure customer KPIs and SLAs are achieved. This role partners with account management and operations to proactively resolve issues, improve processes, and provide valuable business intelligence through reporting and data analysis.
If you're detail-oriented, analytical, and thrive in a fast-paced logistics environment, we'd love to hear from you!
Key Responsibilities
Supply Chain Operations Planning
Support operational process design and improvements.
Maintain and update Standard Operating Procedures (SOPs).
Assist with training and process facilitation.
Supply Chain Operations Support
Respond promptly and professionally to customer and internal inquiries.
Monitor shipments in transit and proactively identify exceptions.
Ensure SLAs and KPIs are consistently achieved.
Monitor EDI transmissions and maintain data integrity.
Audit shipment files for accuracy and timely updates.
Performance Management
Prepare statistical and operational performance reports.
Perform root cause analysis and identify operational trends.
Business Intelligence
Validate the accuracy of customer-facing and internal reports.
Develop and maintain dashboards and network monitoring tools.
Generate ad hoc reports to support business decisions and customer expectations.
Continuous Improvement
Identify opportunities for cost savings and process enhancements.
Analyze network data to uncover trends and improvement opportunities.
Manage improvement initiatives from concept through implementation.
Support both short-term issue resolution and long-term operational improvements.
Qualifications
Broad knowledge of global logistics and supply chain management.
Strong understanding of logistics systems and operational processes.
Advanced proficiency in Microsoft Excel and PowerPoint.
SQL knowledge is required.
Strong analytical and problem-solving abilities.
Excellent written and verbal communication skills.
Outstanding customer service skills.
Highly organized with exceptional attention to detail.
Ability to work independently and collaborate within a team environment.
Why Join Us?
Competitive pay based on experience.
Opportunity to work with a global logistics leader.
Collaborative and professional work environment.
Gain valuable experience in supply chain analytics and continuous improvement.
Career growth opportunities within the logistics industry.
Apply today and become part of a team dedicated to delivering operational excellence and outstanding customer service!
About Ascend Staffing
Ascend Staffing has been connecting great people with real opportunities for over 50 years. We are always looking for great people. If youre ready to earn more, get real benefits, and achieve your goals, youve come to the right place.
We do what we say we will do.
We are direct and transparent.
We find real opportunities with great employers.
Contact Us
Ascend Staffing:Lewisville Branch
Visit Us:724 W Main Street Suite 335, Lewisville, TX
Visit Us Online:https://www.ascendstaffing.com/lewisville/
ID#38213889
@9020
@IN9020
@ZR9020
Ascend staffing has been connecting great people with great opportunities for over 50 years. Many of our talented workers stay with us for years because they like what they get from Ascend.
What We Offer:
Weekly Pay
Direct Deposit and Debit Card Payment Options
Medical, Dental, and Vision Coverage
Life and Short-term Disability Insurance
Our Purpose Statement:
Our purpose is to partner with employees, clients, and the community to create opportunities for growth and mutual success.
The Ascend Difference:
We do what we say we will do.
We are direct and transparent.
We find real opportunities with great employers.
We support our talent every step of the way.
We make a difference in people’s lives.
How We Help You:
Our recruiters aren’t just about filling jobs. They are about helping you achieve your goals. We put thousands of people to work every year in temporary, temporary-to-hire and direct hire placements.
We are always looking for great people. Apply today!
