Customer Service Manager

Salary: $65k-$75k/yr

About the Role

Insight Global is seeking a Client Services Lead to oversee a small customer service team while ensuring an exceptional experience for clients and partner clinics. This role combines team leadership, customer service, office management, and administrative responsibilities. The ideal candidate is a strong communicator, problem solver, and leader who thrives in a fast-paced environment.

As the team grows, this position will evolve from a hands-on support role into a more strategic leadership and people management position.

Responsibilities

• Lead and support a team of Client Services Representatives
• Ensure excellent customer service through phone, email, and support channels
• Manage escalated client inquiries and resolve complaints professionally
• Follow up with clients regarding outstanding balances and overdue payments
• Conduct performance reviews, one-on-ones, coaching, and training sessions
• Support recruiting, interviewing, onboarding, and offboarding activities
• Collaborate with internal teams to improve processes and service delivery
• Prepare and present weekly and monthly performance reports
• Oversee day-to-day office operations, supplies, and vendor relationships
• Act as the main point of contact for building management, maintenance, IT, and telecom issues
• Ensure office health and safety compliance requirements are met
• Maintain office asset tracking and shipping logistics
• Assist with administrative and operational projects as needed

Qualifications

• 3+ years of leadership, supervisory, or team management experience
• Strong customer service and client relationship management skills
• Excellent verbal and written communication abilities
• Experience managing KPIs, performance metrics, and team development
• Ability to handle escalations and difficult customer conversations professionally
• Strong organizational, problem-solving, and decision-making skills
• Experience with office operations, vendor management, or facilities coordination
• Comfortable handling administrative and financial tasks, including payment processing
• Proven ability to multitask and prioritize in a fast-paced environment
• Proficiency with Microsoft Office and business systems

What We're Looking For

• Strong leadership and coaching abilities
• Customer-first mindset
• High attention to detail
• Results-driven and accountable
• Ability to build relationships across teams and with external partners
• Continuous improvement mentality

We are a San Diego-based renewable energy company that develops, owns, and operates utility-scale solar and energy storage projects across the Western United States. The company focuses on delivering large-scale clean energy infrastructure that helps utilities, communities, and businesses meet growing power demands with reliable, sustainable energy.