Refrigeration Technical Support Technician

Responsibilities:-

• Answer technical support phone calls and resolve installation & start-up questions

• Investigate and diagnose service problems, making corrective action recommendations

• Handle, process, and approve warranty claims per company guidelines

• Coordinate field warranty service calls with authorized refrigeration service companies

• Review and collect warranty and service data for ongoing analysis

• Make recommendations for product improvement based on collected data

• Read blueprints, engineering drawings, and technical documents

• Participate in cross-functional teams to improve products and processes

Required Skills:-

• 5-7 years of refrigeration industry experience

• Licensed HVACR technician is a plus

• Proven customer service aptitude with strong phone etiquette

• Excellent verbal and written communication skills

• Strong people management and time management skills

• Ability to travel to customer locations to provide field service support

• Proficiency with MS Office: Outlook, Excel, Word, and Access

• ERP experience (M1, Oracle, or Syteline) is a plus

Benefits:-

• Health Insurance

• Dental

• Vision

• Life Insurance

• 401k

• Profit-Sharing Plan

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.

We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.

Our Services
W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.

We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.

We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.

Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.

As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.