Product Support Sales Representative

About the job

Ready to ignite your career with a leading dealer of John Deere construction equipment? At my client, we believe in fostering a supportive and dynamic environment where employees can thrive. Whether you're looking for a career change or a chance to gain more experience in the field, we offer exciting opportunities to develop your skills and build a successful career. Join a team that values innovation, collaboration, and customer service.

Be the face of our company by building strong, lasting relationships with customers through regular on-site visits and exceptional support. In this role, you'll proactively follow up on equipment, parts, and service sales, provide solutions to customer concerns, identify new aftermarket sales opportunities, and deliver technical guidance when needed. You'll play a key role in creating an outstanding customer experience while growing and developing your assigned territory to maximize market share, customer loyalty, and sales success.

Why my client?

Stay Ahead of the Curve: We're committed to your development, offering hands-on experience to stay current with the latest John Deere technology and industry trends.

A Culture of Safety & Teamwork: At my client, we prioritize safety and foster a collaborative team environment that works together to get the job done and ensure customer satisfaction.

What You'll Do:

Customer Relationship & Territory Growth: Build strong customer relationships through regular on-site visits, proactive follow-up support, and responsive communication while developing and expanding the assigned territory to maximize market potential, customer satisfaction, and sales performance.

Parts, Service & Aftermarket Sales: Promote and sell OEM and aftermarket ground engaging tools, undercarriage components, wear parts, repair services, extended warranties, maintenance plans, machine inspections, overhauls, job quotes, and special parts promotions.

Customer Support & Problem Resolution: Conduct follow-up visits and calls on equipment, parts, and service sales to ensure customer satisfaction, identify additional sales opportunities, address customer concerns, and provide effective solutions.

Post-Sale & Technical Support: Partner with the Sales Department to ensure equipment performance meets or exceeds customer expectations and provide introductions and limited technical support for John Deere Worksite Solutions.

Continuous Learning: Complete all assigned training and stay current on products, services, and industry developments.

What We're Looking For:

Industry Experience: 5+ years of experience in sales, service, training, or related roles within the heavy equipment or construction industry.

Technical Knowledge: Strong understanding of parts, machinery, and equipment applications.

Customer-Focused: Strong relationship-building skills with a professional, solution-oriented mindset.

Tech-Savvy: Confident using Microsoft Office, CRM tools, and staying current with digital sales tools and telematics.

Travel Flexibility: Ability to travel throughout assigned territory and work flexible hours as needed.

Driver's License: Valid license with an acceptable driving record, as travel is part of the role.

Ready to Join Us?

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.

We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.

Our Services
W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.

We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.

We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.

Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.

As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.