Customer Service Representative

Salary: $45k-$55k/yr

About the Role

Insight Global is seeking a Client Services Representative to provide exceptional customer support to pet owners and veterinary clinics. This role is focused on customer service, payment support, and administrative assistance related to preventative healthcare plans.

The ideal candidate has experience in a high-volume customer service environment, enjoys helping customers, and is comfortable handling billing inquiries and payment-related conversations.

Responsibilities

• Serve as the primary point of contact for customer and clinic inquiries via phone and email
• Assist customers with billing questions, payment updates, and account support
• Follow up on past-due balances and failed or missed payments
• Resolve customer concerns professionally while delivering excellent service
• Escalate complex issues to the appropriate teams when needed
• Maintain accurate customer records and documentation in company systems
• Support outbound communications and distribution of marketing materials
• Collaborate with team members to ensure consistent service delivery
• Identify opportunities to improve customer experience and operational efficiency
• Participate in ongoing training and development programs
• Provide administrative support and assist with additional projects as needed
• Serve as backup support for the Client Services Lead when required

Qualifications

• 2+ years of experience in a call center, customer service, or high-volume contact center environment
• Strong verbal and written communication skills
• Experience handling billing inquiries, payment processing, or collections-related conversations
• Ability to manage KPIs, service-level agreements, and performance goals
• Strong organizational skills and attention to detail
• Excellent problem-solving and customer resolution abilities
• Proficiency with Microsoft Office, including Excel
• Experience using CRM, ticketing, or customer support systems preferred
• Previous healthcare, veterinary, or medical office experience is a plus
• Team-oriented mindset with a proactive approach to improving processes and customer satisfaction

What We're Looking For

• Customer-focused and empathetic communicator
• Ability to remain calm and professional in challenging situations
• Strong multitasking and time management skills
• Detail-oriented and dependable
• Positive attitude with a collaborative mindset
• Commitment to delivering a high-quality customer experience

We are a San Diego-based renewable energy company that develops, owns, and operates utility-scale solar and energy storage projects across the Western United States. The company focuses on delivering large-scale clean energy infrastructure that helps utilities, communities, and businesses meet growing power demands with reliable, sustainable energy.