Receptionist / Salon Coordinator

Receptionist / Salon CoordinatorLocation: Guiseley, West Yorkshire Salary: £12.85 per hour + Weekly Bonus Incentives Hours: Wednesday and a Saturday. Ideally, 9am-9pm on a Wednesday and 9am-5pm on a Saturday.About the BusinessWe are a multi-award-winning beauty, clinical and aesthetics business based in Guiseley.Recognised as leaders within the industry, we pride ourselves on delivering exceptional customer service alongside offering the most advanced and up-to-date treatments available. Our specialist team provides a wide range of beauty, clinical and aesthetic treatments, with particular expertise in advanced skin treatments, including solutions for ageing skin, acne and a variety of skin concerns.Due to continued growth, we are looking for an enthusiastic and organised Receptionist / Salon Coordinator to join our team and play a key role in delivering an outstanding client experience.The RoleThis is a key position within the business, with the reception team being the first point of contact for every client. The successful candidate will have the opportunity to make a real impact by creating exceptional client experiences, supporting the team and contributing towards the overall success and growth of the salon.This is not simply a traditional reception role we are looking for someone who is proactive, commercially aware and enjoys being part of a busy, energetic environment.You will work as part of a close-knit team of three, supporting each other to achieve salon goals and providing the highest level of service to every client.Key Responsibilities:Welcoming clients and providing a warm, professional first impressionAnswering incoming calls and managing client enquiriesBooking appointments and ensuring diaries are managed efficientlyMaximising booking opportunities and ensuring appointments are scheduled effectivelyTaking client payments accuratelyResponding to email enquiries and messagesContacting clients regarding appointments, enquiries and follow-upsSupporting therapists by identifying opportunities to help achieve salon targetsPromoting treatments, services, packages and current offersEnsuring client consultation forms are completed correctlyChecking patch tests are completed and up to dateSupporting retail stock checks and maintaining stock awarenessCreating and updating spreadsheetsTracking salon targets and sharing updates with team leaders/directorsServing refreshments to clientsMaintaining a clean, organised and welcoming reception areaSupporting with light housekeeping duties, including:Keeping the retail area tidyMaintaining the coffee machine and refreshments areaEnsuring cups and client areas are clean and readyAbout YouWe are looking for someone who is confident, organised and passionate about delivering excellent customer service.The ideal candidate will have:Previous reception, front-of-house or customer service experienceExcellent communication skills and a professional telephone mannerStrong organisation skills and attention to detailThe ability to multitask and work effectively under pressureConfidence using computer systems, spreadsheets and digital communication platformsA proactive approach with the ability to identify opportunitiesA positive attitude and willingness to support the wider teamThe flexibility to work Saturdays as requiredExperience within a salon, beauty, aesthetics, healthcare or hospitality environment would be advantageous, but we are also keen to hear from candidates with strong customer service backgrounds who are eager to develop.Why Join Us?This is an exciting opportunity to join an established and highly respected business within the beauty and aesthetics industry.You will become an important part of a team that values exceptional service, teamwork and continuous improvement. The right person will be rewarded for their contribution through weekly bonus incentives and the opportunity to develop within a successful and growing business.Benefits Include:£12.85 per hourWeekly bonus incentives based on achieving salon targetsStatutory holiday entitlement, including bank holidays(Holiday must be spread evenly throughout the year)Workplace pension schemeStaff discountsStaff events and team activitiesSupportive and friendly working environmentOpportunity to work within an award-winning industry-leading businessThe Ideal PersonWe are looking for someone who sees this as more than just a reception position. The successful candidate will understand the importance of client care, organisation and commercial awareness.A great receptionist can make a significant difference to a business from creating loyal clients to ensuring appointments are managed effectively and opportunities are maximised.If you are enthusiastic, professional and enjoy working in a fast-paced customer-focused environment, click APPLY now! We cant wait to hear from you!TPBN1_UKTJ