IT Engineer -Southampton

Job Specification IT Engineer (2 Positions) - SouthamptonCompensationPay Rate: £180 per dayEngagement Type: Inside IR35Location: Southampton: has to have driving licence and own car due to location________________________________________Contract DurationPlease note that these are not permanent positions.Position 1Start Date: 03/08/2026End Date: 10/09/2026 (inclusive)Type: Short-term FTEPosition 2Start Date: 10/08/2026End Date: 28/08/2026 (inclusive)Type: Short-term FTEPosition OverviewWe are seeking two Backfill Engineers for short-term onsite assignments.Please share your CV for consideration. Prior to onboarding, shortlisted candidates will be required to attend an interview.Before accessing the customer site, engineers must:Successfully complete the Sterling Background Verification (BGV) .Complete the onboarding process.Have the required Personal Protective Equipment (PPE) . If the engineer does not already have PPE, it will need to be procured.A valid manual driving licence is mandatory.Background Verification (Sterling BGV)The Sterling background check includes:Criminal Record Check (last 7 years)Government ID VerificationEmployment Verification (last 5 years)Educational VerificationGlobal Sanctions CheckMotor Vehicle Record CheckThe onboarding and vetting process is comprehensive and requires prompt and full cooperation with the vetting agency.Key ResponsibilitiesField ServicesTechnical Support (including Break/Fix and Printer support)Locker & Vending Machine support, including stocking and restocking in line with agreed processesStock Management / Asset ManagementShipping, Disposal & Data Wiping Support ServicesBreak/Fix supportRAID supportMobility supportBusiness Continuity Planning (BCP) supportOperations & Technical SupportThe Service Provider is required to deliver day-to-day Business as Usual (BAU) services across all in-scope customer sites, including:IMAC (Install, Move, Add and Change) servicesBreak/Fix supportPrinter supportGeneral end-user technical supportAudio/Video SupportProvide support for the Customer's Audio-Visual systems and equipment located within:Meeting roomsTraining roomsVisualization and 3D roomsCollaboration areasCommon areas (including digital signage)Customer offsite locations and eventsStock Management / Asset ManagementMaintain accurate and timely information for all Configuration Items (CIs) and peripherals managed by the Service Provider as they are transferred to the Customer as part of the service.Support will be provided during local business hours. A portion of these services may be performed remotely where applicable.Shipping, Disposal & Data Wiping Support ServicesProvide shipping, secure disposal, and certified data wiping services in accordance with customer processes and security requirements.VIP SupportProvide priority support to designated Customer VIP users, ensuring a clearly differentiated and expedited service experience.Dawn Raid SupportProvide operational support during a Dawn Raid.A Dawn Raid is an event in Europe where officials from the European Commission and/or competition authorities from Member States may arrive unannounced at Customer offices or employees' homes to collect evidence as part of an antitrust investigation.Mobility SupportProvide support for mobile devices and mobility-related services.Business Continuity Planning (BCP)Provide operational support (with the Customer retaining overall coordination responsibility) for:Disaster Recovery and BCP emergency response activities.Annual BCP testing at local sites.Cyber BCP exercises and incident response.Cyber BCP preparedness activities.Support for Cyber BCP scenarios as required.Required Skills & ExperienceGood general understanding of IT principles, including Networks, Hardware and Domains.Working knowledge of Microsoft Office and Lotus applications.Good working knowledge of Windows 10/11 and related software and applications.Strong experience troubleshooting End User Computing (EUC) hardware and software.Knowledge of mobile devices, particularly BlackBerry and iPhone.Experience building, configuring, replacing and troubleshooting EUC hardware.Good understanding of data backup techniques.Familiarity with virtual environments, Mobile Device Management (MDM) and VPN technologies.Familiarity with Microsoft SCCM is advantageous.Knowledge of ITIL and experience working within an ITIL environment.Experience using ServiceNow.Excellent customer-facing and communication skills.Logical and analytical approach to problem solving.Accurate record keeping.Ability to work independently.Good time management and attendance.Strong focus on quality.Productive and efficient working style.TPBN1_UKTJ