Import Manager

Our client close to Heathrow is looking for an Import Manager .SUMMARY As the Import Manager, you ensure an optimal and smooth operational execution in your area of responsibility, are accountable for the local P&L, leadership, and operational oversight in your respective area of the business You ensure best in class, quality service, customer compliance, satisfaction and operational proficiency that results in growth and profitability, meeting the country strategic goals and objectives Ensure Department is operating all Customs activities in adherence with AEO Compliance standards. You will have high levels of commercial awareness and be comfortable holding customer MBR and QBRs Responsible for process design, implementation and on-boarding of all new accounts secured by Commercial TeamsESSENTIAL DUTIES AND RESPONSIBILITIES Lead, develop, and manage an import team of 3 direct reports and an additional 10 in-direct reports, ensuring high levels of performance, engagement, and accountability. Provide day-to-day leadership, coaching, and support to direct reports and the wider team to achieve operational and business objectives. Conduct performance reviews, goal setting, and development planning for direct reports while supporting the growth and development of the wider team. Oversee recruitment, onboarding, training, and retention activities to ensure appropriate staffing levels and succession planning. Ensure the efficient and compliant processing of all import shipments in line with customer requirements and company standards. Maintain compliance with HMRC regulations, customs legislation, trade compliance requirements, and internal policies. Act as the primary escalation point for operational, customs, compliance, and customer service issues. Monitor departmental KPIs, productivity, service levels, and operational performance, implementing corrective actions where necessary. Lead the import department to achieve operational, financial, and budgetary targets through effective management of departmental P&L, resource utilization, cost control, and productivity performance Manage workload allocation and resource planning across the team to maximize efficiency and customer satisfaction. Build and maintain strong relationships with customers, customs authorities, carriers, and overseas partners. Develop, review, and implement standard operating procedures and continuous improvement initiatives. Drive a culture of compliance, quality, safety, and customer focus throughout the import department. Ensure all customs declarations and import documentation are completed accurately and in accordance with regulatory requirements. Analyze operational data and prepare regular performance reports for senior management. Support sales and business development activities through operational expertise, customer meetings, and implementation of new business opportunities. Collaborate closely with Sales, Finance, Compliance, Warehousing, and Transport teams to achieve business objectives. Lead team meetings, communicate company objectives, and ensure alignment with departmental and organizational goals. Identify operational risks and implement corrective and preventative measures. Promote employee engagement, continuous improvement, and a high performance culture.QUALIFICATIONS Previous managerial experience in import, customs, or freight forwarding experience, leading operational teams. Proven experience managing and developing teams within a fast-paced freight forwarding, customs brokerage, or logistics environment. Demonstrated experience with departmental budget management and Profit & Loss (P&L) accountability, driving operational efficiency and financial performance. Strong understanding of international freight forwarding processes, including air freight, ocean freight, customs brokerage, and multimodal transportation.REQUIRED ATTRIBUTES Ability to work both collaboratively and autonomously in the work setting. A team player who works well with others, being respectful to our teammates is a Core Value! A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role. Prepared to work required hours the role demands to achieve objectives. Growth mindset - being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently. Customer service focus - we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture! Always maintain a high level of professionalism along with extreme discretion with all information. Resolves complex and non-routine problems with independent action and specialized knowledge. Demonstrate ability to recognize process improvement opportunities and effectively communicate & implement change. Utilizes established procedures but decides action within task. Must be able to perform in a fast pace / high volume work environment. Exercises judgment within defined procedures and practices. Attention to detail and monitor all ethics within the team. Problem solving and stress resistance. Ability to maintain a calm and considered approach in challenging and high intensity situations.Language Skills Excellent English language skillsComputer Skills Strong PC skills (Windows, Microsoft Office applications)The hours are 9am to 5.30pm Monday to FridaySalary up to £65K depending on experience plus car allowance* We are only able to accept applications from candidates with previous experience for this role. If you do not hear from us your application has been unsuccessful.TPBN1_UKTJ