Account Support Coordinator

Are you a customer-focused professional looking for your next challenge?

We're seeking an Account Support Coordinator to join our growing Fulfilment team in Wrangaton

Working with a portfolio of ecommerce and retail customers, you'll play a key role in delivering exceptional service, resolving queries, coordinating shipments and supporting day-to-day account activity.

This is an excellent opportunity for someone with customer service, logistics, administration or account support experience who wants to develop a long-term career within Account Management.

What You'll Be Doing

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• Supporting customer accounts and responding to enquiries.
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• Coordinating with Operations, Returns, Finance and Carrier teams.
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• Investigating stock, delivery and shipment queries.
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• Managing returns, claims and service issues.
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• Producing reports and maintaining customer records.
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• Supporting invoicing and account administration.
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• Building strong relationships with customers and internal stakeholders.
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• Annual leave enhanced with long service.
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• Company Pension
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• Long service rewards: both financial and leave-based.
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• Health cash plan.
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• Life assurance scheme.
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• Critical Illness cover
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• Access to our prestige benefits and rewards portal.
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• Career development opportunities.
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• Access to a well-established Employee Assistance Programme provider.
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• And other excellent benefits you'd expect from a market leader.
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What We're Looking For

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• Experience in customer service, account support, administration or coordination.
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• Strong communication and relationship-building skills.
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• Excellent organisation and attention to detail.
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• Good Microsoft Office skills, particularly Excel.
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• A proactive, positive and problem-solving mindset.
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• Experience handling shipments, returns or carrier queries.
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• Knowledge of Warehouse Management Systems such as Mintsoft or similar platforms.
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• Experience within ecommerce, fulfilment, third-party logistics, warehousing, distribution or a similar operational environment is desirable.
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Additional information -

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• Monday to friday 37.5hrs per week
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• Due to the operational nature of the business, additional hours or weekend working may occasionally be necessary.
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• Occasional travel to other depots may be required.
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