Extra Care Scheme Manager

ABOUT USThe Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.JOB DESCRIPTIONExtra Care homes at The Guinness Partnership offer purpose-built apartments for older people, combining independent living with additional support when needed, enabling residents to live confidently and independently.We have an opportunity for an Extra Care Scheme Manager to join our team in Ivybridge, on a 12-month fixed term contract , working 35 hours per week, Monday to Friday.As an Extra Care Scheme Manager, you will be responsible for delivering an effective intensive housing management service to residents. You will provide high-quality, person-centred housing support that enhances residents' quality of life, promotes independence and privacy, and sustains a vibrant, safe and inclusive community.You will manage all day-to-day operations of the scheme, including the overall Health and Safety, line management of scheme staff, oversight of tenancy and leasehold matters, and uphold high standards of service delivery. Working closely with residents, internal teams, the on-site Care Team, and external agencies, you will ensure that residents receive appropriate support, have choice and control, and live in an environment that meets their physical, mental, and emotional needs.Travel to other sites in Devon will be required as a part of this role, therefore, you will need a full UK driving licence and access to your own car.Essential skills and experienceA sensitive and supportive approach to vulnerable residents, always maintaining dignity and respect.Experience managing a service that provides care and support to older people, with a focus on service improvement and consultation with residents.Experience managing budgets and understanding commercial data.Knowledge of welfare benefits and experience handling harassment and nuisance.Ability to work independently, make decisions within established systems and policies, and use digital technology confidently.Strong verbal and written communication skills, with the ability to produce clear reports.Understanding of current issues relating to social housing, care for older people, and the ageing process, with empathy for residents' needs and appropriate use of manual handling techniques.To find out more about the key responsibilities of this position and to ensure you meet the essential criteria, please review the role profile.Please apply with a CV and a covering letter detailing how you meet the essential criteria.TGPCVLBenefitsHolidays: We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days).Competitive Pension Scheme: We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.Benefits Portal: We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.Performance Pay: Annual Performance Score bonus subject to eligibilityLife Assurance: For peace of mind Guinness provides three times salary life cover in the event of your deathHealth Plan Options: There are a couple of health care schemes available depending on the post gradeVDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU workAdditional benefits include:Access to the Finance wellbeing portalProfessional subscription annual paymentTravel season ticket loanCar lease schemeTPBN1_UKTJ