Service Delivery Manager

Service Delivery Manager – Defence Location: Bristol (predominantly on-site with some hybrid)Security Clearance : Eligibility and willingness to obtain DV clearance (Need to be Sole British National)We're seeking an experienced Service Delivery Manager to lead and build a Secure IT Operations Service supporting defence focused programmes within a highly regulated environment.Sitting within the IT function and working closely with Secure Operations, you'll establish, lead and continuously improve a newly formed secure service delivery team, ensuring robust, compliant and high performing IT services.What you'll be doingBuild, recruit and lead a new IT Secure Operations Service Delivery teamOwn and manage Incident, Request, Change, Problem and Escalation processesDesign and embed ITIL aligned service management processesDrive continual service improvement through KPI reporting and trend analysisManage the Secure Operations run budgetChair Change Advisory Boards when requiredDefine tooling and platforms to support secure service deliveryCreate and maintain SOPs for key service functionsLead service transition and onboarding of new servicesSupport secure internal working environmentsMaintain appropriate security clearance for the roleWhat we're looking forProven Service Delivery ManagerBackground in defence, engineering, R&D or hi tech manufacturing environments preferredStrong, well-rounded IT operations knowledgeDemonstrable experience building and leading teamsExcellent stakeholder management and communication skillsITIL v4 Foundation certificationExperience working in security controlled environmentsKnowledge of Microsoft enterprise environmentsAwareness of ISO 27001, Cyber Essentials Plus and similar frameworksStrong vendor and supplier management capabilityUnderstanding of telephony systems and software licensing modelsIf you're an experienced service leader who thrives in secure, complex environments and wants to shape a growing function from the ground up, this is a standout opportunity.TPBN1_UKTJ