Lettings Negotiator - Watford, Barking, Bracknell

Lettings Negotiator I Residential Lettings(Fixed-Term Contract 12 Months)About our businessMany of us have experienced life in rented housing and understand the uncertainty that can come with not owning your home. ProperTies Living exists to make renting feel like home.Our mission is to create high-quality homes for rent where people can settle, build meaningful connections, and live comfortably in safe, secure environments. We want our residents to feel a genuine sense of belonging and pride in where they live.We have over 900 homes in development and will be managing over 450 homes by the end of the year. We have a pipeline of 2000 properties which are in the process of being acquired.Our growing portfolio reflects our long-term commitment to the rental market and to creating professionally managed communities where residents feel secure, supported, and proud to live.As a business, we are committed to delivering best-in-class customer service that is effective and responsive in all our operationsfrom constructing new homes and letting apartments to managing communities. Our objective is to offer professionally managed rental homes that provide security, reliability, and a welcoming environment where residents can create lasting memories. Joining ProperTies Living means becoming part of a new and ambitious team that embracescollaboration, creativity, and professional growth.Supporting our people and providing clear pathways for career development and progression is key to our success.About this roleWe are looking for a personable, proactive and customer-focused Lettings Negotiator to support the successful leasing of our Build-To-Rent (BTR) communities across multiple sites within the region. This is a highly customer-facing role focused on delivering exceptional viewing and move-in experience for prospective residents while supporting occupancy across our buildings.The role will primarily be site-based and will involve regular travel between our communities across Watford, Barking and Bracknell, therefore a full UK driving license and flexibility to travel is essential.This is an ideal opportunity for someone from a hospitality, leasing, sales or customer service background who enjoys working with people, thrives in a fast-paced environment and takes pride in delivering outstanding customer experiences. As a BTR business, we are committed to creating welcoming, safe and professionally managed communities where residents feel valued and supported. We pride ourselves on professionalism, communication, collaboration and maintaining high standards across our buildings while promoting inclusive and sustainable communities.What you will doYoull strive to deliver an exceptional letting experience for prospective residents while supporting occupancy targets across our BTR communities.This role reports to the Head of Lettings .Lettings & Customer ExperienceAct as brand ambassador and first point of contact for prospective residentsConduct apartment and amenity viewings across multiple sites, promoting the lifestyle and benefits of the communityBuild an understanding of prospective residents requirements to match suitable apartments and servicesReview prospective resident requirements to ensure suitable apartments are shownDevelop strong knowledge of building layouts, apartment types, amenities and local areasDeliver a professional, welcoming and customer-focused experience throughout the lettings journeySupport promotion of the buildings and local marketing initiatives where requiredSupport negotiations and progression of applicants through to move-inCoordinate with the Resident Services Hub regarding tenancy progression and move-in readinessWork collaboratively with property management and resident services teams to support occupancy targets and service standards across our BTR communitiesTravel regularly between sites within the region (Watford, Barking & Bracknell) as requiredSite & Operational Support (where applicable)At smaller sites where there is no on-site concierge, the successful candidate may also support day-to-day operational and resident service activities.Carry out move-in appointments including building tours, fire safety procedures, inventory sign-off and key handoversEnsure apartments are clean, safe, and ready prior to resident move-insReport defects, maintenance concerns and H&S issues appropriatelyVisit apartments to assess reported issues before contractor attendance where requiredSupport access management including fob and parking access setupAssist with providing CCTV footage to authorities upon request, in line with established policiesProvide contractor access and support site inspections where necessarySupport residents with general on-site queries, including lockout assistance where requiredMaintain a professional appearance and presentation at all times as a visible representative of the brandTake pride in maintaining welcoming, safe and well-presented environments across buildingsPromote sustainability initiatives including recycling and responsible use of building resourcesAbout you - your experience, knowledge and skills. Ideally you will have:GCSE qualifications in English and Maths (or equivalent)Exceptional Microsoft Office and IT skills, with confidence using CRM, property management and internal communication skillsPrevious experience within lettings, hospitality, property, customer service or another customer service environmentExperience working in a fast-paced, target driven environmentStrong written and verbal communication skillsExcellent organizational skills with the ability to prioritise workload effectivelyAbility to work independently whilst collaborating positively within a teamProfessional, personable and confident approach with strong relationship building skillsHigh attention to detail and ability to remain calm under pressureFull UK driving license and willingness to travel between sites regularly.You will be someone whoIs proactive, adaptable and solutions-focusedTakes pride in delivering outstanding customer experiencesDemonstrates professionalism, respect and inclusivity in all interactionsCommunicates clearly and collaborates effectively with colleagues, residents and contractorsSupports sustainable working practices and takes pride in the presentation of the buildingsIs flexible and willing to support operational needs across different sites where required___________________________________________Come and join us!TPBN1_UKTJ