Service Supervisor

Service Supervisor - Forklift Truck Service

An exciting opportunity for an experienced Service Supervisor with a strong background in forklift truck maintenance and workshop leadership. You will supervise a team of service engineers and technicians, ensuring efficient, safe and high-quality delivery of maintenance, repairs and inspections across a fleet of industrial fork lift trucks.

Key responsibilities

- Lead and motivate the workshop/mobile service team, ensuring daily work is allocated to meet SLA and turnaround targets.

- Supervise and carry out diagnostics, repairs and preventive maintenance on a range of forklift trucks (electric, LPG, diesel, counterbalance, reach trucks, etc.)

- Ensure full compliance with health & safety, LOLER manufacturer maintenance schedules and documentation

- Monitor team performance, carry out 1-2-1's / appraisals, identify any training needs and any tooling / equipment needs

- Manage spare parts ordering, stock control and cost monitoring to optimise workshop efficiency

- Liaise with customers and operations to prioritise work, report on job status and ensure high levels of customer service

- Maintain accurate job records, QC checks and service reports; assist with continuous improvement initiatives and KPI reporting

Skills and experience required

- Previous supervisory or team leader experience in a service workshop or field service environment

- Strong knowledge of workshop processes, safety standards and statutory inspection requirements

- Good organisational skills with the ability to prioritise and manage multiple jobs and deadlines

- Excellent communication skills for managing technicians, customers and suppliers

- IT literate with experience using job management systems and electronic job cards