2nd Line Support Engineer

Role: 2nd Line EngineerLocation: St. AlbansSalary: £30,000 £32,000Cloud-First MSP | Industry-Leading Training | Clear Path to 3rd Line & Cloud EngineeringWere partnered with a modern, cloud-focused MSP in St. Albans thats helping businesses transform their IT environments through cutting-edge cloud technologies, infrastructure solutions, and managed services. Due to continued growth and a strong pipeline of new projects, theyre now looking for an ambitious 2nd Line Engineer to join their expanding technical team.This is a fantastic opportunity for an engineer who wants to move beyond routine support and build a career around Cloud Infrastructure, Microsoft technologies, and modern IT solutions . You'll be supporting a diverse range of client environments while gaining exposure to technologies that will significantly enhance your technical skillset and future career prospects.What makes this role stand out is the company's commitment to developing its engineers. You'll work closely with senior technical specialists on cloud migrations, infrastructure upgrades, Microsoft 365 projects, and technical escalations , giving you valuable real-world experience that many engineers wait years to gain.The business has built a reputation for investing heavily in training and progression, with many engineers advancing into 3rd Line, Infrastructure, Cloud Engineering, and Technical Consultant positions . If you're looking for a company that genuinely supports career development and rewards technical growth, this is an opportunity worth exploring.Required Skills:Experience working in a 2nd Line IT Support roleStrong knowledge of Microsoft 365, Windows Server & Active DirectoryGood networking knowledge including DNS, DHCP, VPNs, and firewallsExperience supporting cloud and infrastructure environmentsStrong troubleshooting and problem-solving skillsExcellent communication and customer-facing abilitiesA passion for cloud technologies and modern IT systemsMSP experience is highly desirable but not essentialExclusive Benefits:£30,000 £32,000 SalaryIndustry-leading training and certification supportExposure to Cloud Infrastructure, Microsoft 365, Azure, and modern technologiesHands-on involvement in cloud migrations, infrastructure projects, and technical upgradesClear progression pathway into 3rd Line, Infrastructure, Cloud Engineering, or Consultancy rolesWork alongside a highly skilled and experienced technical teamSupportive culture focused on learning, development, and career progressionModern office environment in St. Albans25 Days Holiday + Bank HolidaysIf youre a 2nd Line Engineer looking to accelerate your career within a cloud-focused MSP that genuinely invests in its people , click APPLY NOW , attach your FULL CV and contact details , and Ill be in touch ASAP.TPBN1_UKTJ