Customer Service Administrator

About the Role

We are looking for an organised and detail-oriented Customer Service Administrator to join our busy team. This is a varied role involving customer service, order processing, payment handling, and logistics coordination. The successful candidate will play a key role in ensuring customers always receive a professional and efficient service.

Key Responsibilities

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• Processing customer orders accurately and efficiently
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• Arranging collections and coordinating with customers and transport providers
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• Taking and processing customer payments
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• Handling inbound telephone calls and customer enquiries
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• Maintaining accurate customer records and updating internal systems
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• Resolving customer queries in a professional and timely manner
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• Providing general administrative support to the team
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• Managing shared email inboxes, ensuring customer enquiries, orders, and requests are responded to promptly and allocated appropriately
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Essential Skills & Experience

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• Previous experience in a customer service and administration role
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• Experience using Sage 200 is essential
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• Confident processing orders and managing customer accounts within Sage 200
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• Excellent attention to detail and a high level of accuracy
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• Strong telephone and communication skills
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• Good IT skills, including Microsoft Office applications
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• Excellent organisational and time management skills
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• Ability to work effectively both independently and as part of a team
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What We Offer

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• 20 days annual holiday plus bank holidays
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• Early finish every Friday at 2:30pm
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• Friendly and supportive working environment
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• Full-time, permanent position
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• Opportunity to develop and grow within the business
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Salary will be £12.77 per hour

Start as soon as possible.

Working Hours:

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• Monday to Thursday: 8:00am - 5:00pm
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• Friday: 8:00am - 2pm
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