IT Support - 3rd Line - Trackside

IT Trackside Support EngineerUp to £42,000 DOE | Fixed-Term ContractBrixworth F1Are you an experienced 3rd Line IT Support Engineer looking for a role that combines cutting-edge technology with the fast-paced world of motorsport?We're looking for a technically strong and customer-focused IT professional to join a specialist Trackside IT team, providing mission-critical support to race operations and testing environments. This is a unique opportunity to work with advanced technologies, support high-profile stakeholders, and play a key role in ensuring IT services perform flawlessly in demanding, time-sensitive environments.The RoleAs a Trackside Support Engineer, you'll provide expert operational support across a diverse technology estate while acting as a senior technical escalation point for complex incidents and projects.Working within a small, highly skilled team, you'll deliver exceptional support both on-site and remotely, ensuring business-critical systems remain available throughout testing and race events. You'll also contribute to continual service improvement, technical projects and mentoring colleagues where required.This role includes participation in an out-of-hours support rota, including 24/7 remote support during Formula 1 and Formula E race seasons.Key ResponsibilitiesProvide expert 3rd Line technical support across Trackside and Test Operations environments.Own incidents, requests and escalations through to successful resolution.Deliver technical solutions throughout the ITIL service lifecycle.Act as a technical SME, supporting colleagues and key business stakeholders.Identify opportunities to improve IT services, processes, reliability, security and performance.Ensure all work adheres to IT governance, security standards and best practice.Build strong relationships with internal teams and third-party suppliers.Support operational and project-based activities while meeting demanding SLAs and deadlines.Champion service improvements and continual innovation.Technical Skills & ExperienceWe're looking for an experienced IT Support Engineer with strong 3rd Line troubleshooting skills and experience across the following technologies:Windows 10 & Windows 11Mobile Operating Systems (iOS & Android)Microsoft Azure StackMicrosoft 365Multi-vendor hardware build, deployment and break/fixActive DirectoryGroup Policy ManagementChange ManagementJira ITSM (or equivalent ITSM platform)Networking including TCP/IP, DNS, DHCP, WAN, LAN and VLANCloud and physical storage technologiesPerformance monitoring, availability monitoring and restoration23+ years' experience in a senior IT Support / 3rd Line Support role or equivalentQualificationsEssentialITIL Foundation (v3 or v4)CCNA certification or equivalent networking knowledgeDegree or equivalent commercial experienceDesirableMicrosoft CertificationsCCNA CertificationPrevious Formula 1 Trackside experience (or similar high-performance environment)A genuine passion for Formula 1 and Formula EAbout YouYou'll be:Adaptable and able to thrive under pressureResilient and capable of making quick decisions in fast-paced environmentsCustomer-focused with excellent communication skillsDetail-oriented with a commitment to qualityApproachable and collaborativeSkilled at analysing technical issues and identifying effective solutionsPassionate about technology and motorsportWhat's on Offer?Salary up to £42,000 DOEOpportunity to support world-class motorsport operationsExposure to cutting-edge technologiesA varied role combining operational support and technical projectsWork within a highly skilled, collaborative IT teamExcellent opportunity to develop specialist Trackside IT expertiseTPBN1_UKTJ