Customer Service Representative

Customer Service Representative (Hybrid)

Crawley, West Sussex

Salary: Up to £28,500

Are you an organised, customer-focused professional who enjoys building strong relationships and keeping operations running smoothly? We're recruiting for a Customer Service Representative to join a well-established international business with a collaborative and supportive culture.

As the primary point of contact for a portfolio of customers, you'll manage the full order lifecycle, ensuring excellent service and efficient delivery. You'll work closely with customers, suppliers, sales teams and internal stakeholders to resolve enquiries, process orders and coordinate logistics.

This is a varied role offering exposure to customer service, supply chain operations, order management and commercial processes.

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• Manage customer relationships and provide a high level of service
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• Process and amend customer orders
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• Handle customer enquiries and resolve issues efficiently
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• Coordinate deliveries and shipment documentation
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• Raise and manage supplier purchase orders
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• Verify supplier invoices and generate customer invoices
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• Maintain accurate data across business systems
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• Liaise with sales and operational teams to ensure smooth order fulfilment
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• Support wider customer service activities during peak periods and team absences
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• Previous experience in a customer service role within distribution, logistics, manufacturing, supply chain or a similar environment
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• Strong communication and problem-solving skills
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• Excellent attention to detail and organisational ability
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• Comfortable managing multiple priorities and deadlines
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• Experience with ERP/CRM systems (SAP or similar advantageous)
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• Good Microsoft Office skills
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• Fluent written and spoken English
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• Annual discretionary bonus
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• Hybrid working (typically 3 days in the office, 2 days from home)
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• 35-hour working week
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• 28 days annual leave plus public holidays
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• Pension scheme
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• Life assurance
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• Employee Assistance Programme
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• Ongoing learning and development opportunities
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• Flexible benefits package
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