Commercial Claims Manager

Job title: Commercial Claims Manager

Salary: £50,000 per annum + Benefits

Location: Birmingham

OVERVIEW

We are currently working with a leading global broker who due to expansion are recruiting for a Commercial Claims Manager to join their expanding team in Birningham.

You will be responsible for leading a team of claims handlers, providing ongoing coaching, mentoring, and clear development pathways to build technical expertise and support career progression.

RESPONSIBILITIES

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• Lead and oversee the daily operations of the Claims team, ensuring the effective management of commercial claims and the delivery of a high-quality, customer-centric service.
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• Support the development and execution of operational strategies, policies, and procedures, ensuring alignment with organisational goals and the consistent delivery of service excellence.
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• Foster a high-performance culture built on accountability, continuous improvement, and professional development, setting clear expectations and leading by example.
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• Analyse performance data, management information (MI), and operational trends to identify opportunities for improvement, partnering with the Claims Operations and Business Performance Manager to implement lasting efficiencies and enhancements.
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• Work collaboratively with key internal stakeholders, including HR, Learning & Development, Broking, and Client Servicing teams, to strengthen team capability, engagement, and client satisfaction.
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• Develop and maintain strong relationships with both internal and external stakeholders, supporting effective claims management, collaboration, and knowledge sharing.
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• Handle and resolve client complaints promptly and professionally, ensuring compliance with regulatory requirements, internal policies, and service standards.
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EXPERIENCE

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• Minimum of 3 years’ experience in a leadership or managerial role within the commercial claims insurance market, with a proven track record of leading and developing high-performing teams.
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• Cert CII desired not essential (or working towards).
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SKILLS

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• Strong communication and interpersonal skills.
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• Excellent organisational skills and attention to detail.
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• Proficiency in relevant computer applications.
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If you have the relevant experience or know someone that does please contact me now on or email us at