Customer Service Advisor - Edinburgh (Hybrid)

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Customer Care Specialist

\n Edinburgh | Hybrid Working | Full Time | August Start | 27,042 + Bonus + Excellent Benefits

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Do you take pride in delivering outstanding customer service and seeing things through to the very end?

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We're looking for a confident communicator who enjoys building relationships, taking ownership and delivering exceptional customer experiences across phone, email, live chat and social media.

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What you'll do:

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'05; Support customers across multiple communication channels.

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'05; Take ownership of enquiries from first contact to resolution

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'05; Build trust through clear, professional communication

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'05; Investigate customer queries and deliver the right outcome

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'05; Work collaboratively in a fast-paced environment where every interaction matters

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We're looking for someone who:

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'14; Has excellent written and verbal communication skills

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'14; Has a genuine passion for helping people

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'14; Takes ownership and accountability

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'14; Can think on their feet and make informed decisions

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'14; Thrives in a busy, customer-focused environment

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Why you'll love this role:

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'28; Hybrid working after your training period (3 days office/ 2 days home)

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'28; Bonus Opportunities

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'28;31 days holiday including your birthday

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'28; Supportive and collaborative team environment

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'28; A role where your contribution genuinely impacts customer satisfaction

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Experience Required:

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We're looking for someone with a strong customer service background. Experience in a contact centre or omni-channel setting is a bonus, but not essential.

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If you're passionate about delivering exceptional customer experiences and want to join a business where every interaction makes a difference, we'd love to hear from you.

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Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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