Complaints Resolution Advisor

Complaints Resolution Advisor - 2x permanent positions
Location/Base: Homebased, with the ability to work in the head office as and when required (Designated office: Memorial House, Coalville, Leicestershire)
Hours: 35 hours per week (hours are flexible to suit business needs and to be worked between 8am – 6pm)
Salary: £32,170- £35,744 per annum (RFJ 6)

The role

The Complaints Team are looking for a Complaints Resolution Advisor to join working in the Complaints Resolution Team which is part of the Complaints department.

They will be responsible for resolving cases before they turn into complaints and delivering a high performing complaints investigation and resolution service for emh customers.

The role will also include contributing to developing comprehensive customer insight and profiling and ensuring a holistic support service and advice on complaints handling across emh.

The person

Do you have a passion for providing an effective and efficient customer service, and can demonstrate excellent communications skills, whilst working to meet tight deadlines?

Do you possess good IT skills and are competent with Microsoft Office applications (Word, Excel, Outlook) and other databases?

Do you experience of working in a housing and/or customer contact centre environment or related field?

If so, we would love to hear from you.

About us

emh is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities.

Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer.

Our values

Our values are important to us and we're looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence.

Company Benefits

Our package for this role includes:

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• Competitive salary
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• 39 days' annual leave (including statutory days), increasing to 44 days with length of service (pro-rata for part time)
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• Contributory Social Housing Pension Scheme (your contributions are matched by emh up to 8%)
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• Health Cash Plan and Enhanced Employee Assistance Program (Provided by BHSF)
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• A wide range of training and development opportunities (we are an Investors in People accredited organisation)
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• Opportunities to work flexibly and from home, where the business need allows
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Qualifications

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• Educated to GCSE level in Maths and English or relevant professional experience
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For further information about the role, please see attached Job Description and Person Specification.

How to apply

Please send an up- to-date CV with a covering letter of no more than 3 sides of A4, detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document).

Please note: We reserve the right to close these vacancies prior to the application deadline once a sufficient number of applications have been received, so recommend early application.

We ask all candidates to evidence their right to work status during the recruitment process. Please click here for a list of Sponsor Licence holders in the UK and information on the types of roles that are eligible for sponsorship.

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