Credit Control Administrator

Credit Control AdministratorLocation: Hazel GroveHours: Full TimeSalary: Up to £30,000 per annumFounded in 2006 as a family-run skip hire business in Manchester, our client has grown into the UK's go-to partner for complete site set-up and equipment hire. They were early pioneers in offering hire services online, expanding rapidly to meet nationwide demand.The RoleThe Credit Controller Administrator will be responsible for administrative duties required in the collection of outstanding debt and the management of a defined section of Sales Ledger Accounts within the business.Reporting to the Operational Finance Manager on unresolved issues regarding progress, activities undertaken and any challenges, the role will focus on effective credit control, customer account management and dispute resolution.This position is suited to someone with around 5 years' experience within an accounts or credit control environment, with a strong focus on customer service, dispute management and accurate administration. There is an opportunity for the successful candidate to develop their skills and progress into a Senior Credit Control Administrator position in the future.Key ResponsibilitiesApply legal changes to customer records in line with current company processesPost all customer receipts accurately to the correct company bank detailsDirect customers to invoice payment links when requesting telephone paymentsComplete order conversion of paid proforma ordersGenerate collection letters in line with company processesMaintain accurate and detailed records of all activity and customer contact on the main systemUpload PAL Hire invoices to external customer portals (e.g. Coupa) to support timely paymentAccurately record customer disputes and manage them in line with company processesResolve customer disputes within agreed SLAs, providing customer acknowledgement, regular updates and final conclusions following investigationsManage the Credit Control shared email inboxOpen new customer accounts and allocate appropriate credit limits in line with company policiesComplete quarterly reviews of credit limitsProcess customer refundable deposits in line with SLAsProvide weekly activity reports as required by the Operational Finance ManagerSupply WTN's to customers as requestedCheck fuel deliveries and correct pre-billing for relevant customersAssist Credit Controllers as requiredComplete any other ad hoc duties as requestedWork in conjunction with company values and ensure all tasks are completed in line with relevant company policies and proceduresWhat We're Looking ForAround 5 years' experience working within an accounts or credit control departmentStrong experience in managing customer disputes and delivering excellent customer serviceAbility to organise and prioritise own workload in line with business needs and urgency of tasksHigh level of attention to detail and accuracyAbility to communicate confidently, professionally and effectively with customers, colleagues and external partnersA collaborative approach, working effectively with colleagues across Finance and the wider businessResilience and the ability to adapt to setbacks, reflect on previous experiences and recommend improvementsA proactive attitude with the ambition and confidence to develop skills and progress within the credit control functionWhat's In It's For YouOpportunity to develop within a growing finance functionPotential progression into a Senior Credit Control Administrator positionThe chance to build on existing credit control experience while developing dispute management and customer relationship skillsWhat's next? It's easy! Click “APPLY” now! We can't wait to hear from you!Your data will be handled in line with GDPR.TPBN1_UKTJ