Collections Specialist

Collections Specialist |Slough | £27k + Excellent BenefitsThis is an excellent opportunity to join a highly respected financial services organisation that supports thousands of customers across the UK. With a reputation for investing in its people, providing outstanding training, and offering genuine long-term career progression, this business has built a stable and supportive working environment where employees can develop and succeed. If you enjoy helping customers, negotiating positive outcomes and working in a fast-paced team environment, this could be the ideal next step in your career.The RoleAs a Collections Specialist, you will be responsible for managing customer accounts that have fallen into arrears. Working within a busy and supportive team, you will handle both inbound and outbound calls, negotiate payment arrangements and help customers find suitable solutions while ensuring a high standard of customer service.This is a customer-focused role where communication, empathy and negotiation skills are key to achieving successful outcomes for both customers and the business.Key ResponsibilitiesManage inbound and outbound calls relating to overdue accountsNegotiate payment arrangements and repayment plansSupport customers experiencing payment difficultiesResolve account queries and maintain accurate recordsUpdate internal systems and customer informationEnsure all activities are completed in line with regulatory requirements and company proceduresDeliver excellent customer service on every interactionAbout YouMinimum 2 years' experience within Collections, Credit Control, Debt Recovery or Customer ServicePrevious experience within a call centre or contact centre environmentStrong communication and negotiation skillsAbility to remain calm and professional during challenging conversationsExcellent organisational skills and attention to detailCompetent user of Microsoft Excel and WordEducated to A-Level standard or equivalentExperience within financial services would be advantageousBenefitsSalary of £27kExcellent benefits packageGenerous holiday entitlementPension schemeOngoing training and developmentCareer progression opportunitiesEmployee wellbeing initiativesApply NowIf you are looking for a role where you can utilise your customer service and negotiation skills while building a long-term career within a well-established financial services organisation, we would be delighted to hear from you.TPBN1_UKTJ