Customer Service Administrator

We are looking for an articulate, highly organised Client Services & Admin Coordinator to join our small, friendly team in Halesowen.

We manage print production for major commercial clients and premier theatres across London's West End and nationwide. In this role, you will be the key link between our clients, production teams, and suppliers—ensuring orders run smoothly from start to finish.

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• Being the primary point of contact for clients via phone and email.
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• Processing incoming customer requests quickly, accurately, and efficiently.
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• Keeping job files, production schedules, and admin records fully up to date.
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• Liaising with clients and suppliers to keep projects on track.
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• Communication: An exceptional telephone manner—confident, articulate, and professional.
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• Accuracy: Meticulous attention to detail with high accuracy in admin and record-keeping.
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• Speed & Reliability: Prompt in responding to client requests and proactive in following up.
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• Tech Skills: Proficient in Microsoft Office (Excel, Word, Outlook).
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• Attitude: A positive, "can-do" approach and a willingness to learn. (Full product and industry training will be provided!)
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• A welcoming, supportive team environment.
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• Exposure to the fast-paced commercial print and theatre sectors.
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• Full product and workflow training.
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• Competitive salary (dependent on experience).
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