2nd Line Support Engineer

Wembley, London£29,000 - £33,000Fully Onsite | Permanent

We're working with a growing Managed Service Provider that specialises in delivering IT support to schools across the UK. Due to continued growth, they're looking for a 2nd Line Support Engineer to become the primary onsite IT presence at a secondary school in Wembley.

This is an excellent opportunity for someone with experience supporting UK secondary schools who enjoys combining technical problem-solving with providing first-class support to teachers, staff and students.

You'll be responsible for delivering day-to-day IT support across a busy dual-campus secondary school, acting as the main onsite engineer while receiving remote support from the wider MSP team when required.

Your responsibilities will include:

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• Providing 2nd line support to staff and students
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• Managing incidents, service requests and technical issues
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• Supporting Microsoft 365 and Windows environments
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• Administering Active Directory and Group Policy
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• Managing devices using Intune and/or JAMF
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• Supporting Windows Server and Hyper-V environments
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• Troubleshooting networking issues including VLANs, Wi-Fi and firewalls
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• Supporting Chromebooks, Apple devices and Windows desktops
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• Maintaining school technology including smartboards and AV equipment
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• Working with school systems such as MIS and Edulink
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• Keeping documentation and tickets up to date
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• Building strong relationships with teaching staff and school leadership
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We're looking for someone with:

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• A minimum of 3 years' IT support experience within a UK secondary school (this is essential)
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• Strong knowledge of Microsoft 365 administration
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• Experience supporting Windows Desktop and Windows Server
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• Active Directory and Group Policy administration
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• Experience with Intune and/or JAMF
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• Excellent troubleshooting and customer service skills
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• Strong communication skills and confidence supporting non-technical users
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• Experience working with school technologies including MIS, Edulink, smartboards and AV equipment
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• Eligibility to obtain an Enhanced DBS
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Experience with any of the following would be beneficial:

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• Hyper-V
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• PowerShell
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• SCCM
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• Azure
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• Networking including VLANs and managed Wi-Fi
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• Firewall administration
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• Chromebook management
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• Apple device management
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• Autotask
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• Datto
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You'll be someone who:

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• Has worked as the primary IT support engineer within a secondary school
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• Is comfortable working independently onsite
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• Understands the demands of supporting an educational environment
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• Enjoys providing excellent customer service alongside technical support
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• Wants to build a long-term career within an education-focused MSP
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• £29,000 - £33,000 depending on experience
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• Permanent, full-time position
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• Fully onsite role in Wembley
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• 30 days annual leave (including Bank Holidays)
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• Enhanced DBS provided
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• Ongoing support and career development within a growing education MSP
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If you're an experienced 2nd Line Support Engineer with a background supporting UK secondary schools, we'd love to hear from you.

Apply today or contact Annabelle Edwards at Searchability for more information.