Data & IT Support Officer

Data & IT Support Officer

Location: Rotherham Hospice

Salary: £25,331 - £30,960 per annum

Hours of Work: 37.5 hours per week, Monday - Friday 9 am - 5 pm

Contract type: Permanent

Closing date: 14th August 2026

Purpose of the Role

To support the organisation's effective use of data, systems and technology by maintaining accurate data records, producing reports and insights, and providing first-line IT support to colleagues. The role will spend approximately 60% of its time supporting data management activities and 40% providing IT support and system administration.

Key Responsibilities

Data Management

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• Maintain accurate records across organisational databases and systems.
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• Perform regular data cleansing, validation and quality assurance checks.
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• Produce routine reports, dashboards and performance information.
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• Support departments with data extraction and analysis requests.
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• Develop and maintain data collection processes and procedures.
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• Ensure compliance with GDPR and organisational data governance requirements.
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• Identify trends, anomalies and opportunities for service improvement through data analysis.
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• Support audits and regulatory reporting requirements.
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• Assist with the development and maintenance of KPI reporting.
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• Create and update system documentation and user guides.
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IT Support

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• Provide first-line support for hardware, software and user issues.
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• Set up new users, devices, accounts and permissions.
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• Troubleshoot common IT problems and escalate complex issues where required.
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• Assist with the management of printers, telephones, mobile devices and peripherals.
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• Support Microsoft 365 applications and user administration.
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• Maintain IT asset registers and equipment inventories.
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• Assist with software updates and system testing.
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• Support meeting room technology and video conferencing systems.
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• Liaise with external IT support providers and vendors.
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• Promote cyber security awareness and good IT practices.
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Person Specification

Essential

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• Experience working with databases, spreadsheets and data management systems.
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• Strong Microsoft Excel skills.
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• Experience producing reports and analysing data.
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• Good troubleshooting and problem-solving abilities.
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• Excellent organisational and administrative skills.
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• Ability to communicate technical information to non-technical users.
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• Understanding of data protection and confidentiality requirements.
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• Customer-focused approach.
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Desirable

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• Experience of CRM systems. (Beacon)
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• Experience of Power BI or dashboard reporting tools.
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• Experience of Microsoft 365 administration.
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• Experience working within healthcare, charity or hospice environments.
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• Knowledge of cyber security principles.
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• Knowledge of TPP Systmone
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To Apply

If you feel you are a suitable candidate and would like to work for Rotherham Hospice, please do not hesitate to apply.