1st/2nd Line Support Engineer

Job Title: 1st/2nd Line Support Engineer

Location: Near Richmond, London (On-site)

Salary: £30,000-£35,000 per annum

Overview

We’re hiring a 1st/2nd Line Support Engineer to join a growing MSP, combining hands-on technical support with team coordination responsibilities. This is a great opportunity for someone looking to step into a leadership role while staying close to the technology.

Key Responsibilities

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• Provide 2nd line support across Microsoft, cloud, and network environments
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• Support and maintain Microsoft 365, SharePoint, and endpoint management solutions
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• Assist with cloud administration, updates, and system improvements
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• Coordinate workloads across engineers and support day-to-day service delivery
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• Build strong client relationships and deliver excellent customer service
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Skills & Experience

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• Experience in a 2nd line role within an MSP
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• Strong knowledge of Microsoft 365, Windows environments, and basic networking
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• Exposure to firewalls (FortiGate desirable) and MDM solutions
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• O365 conditional access and SharePoint setup
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• PowerBI knowledge advantageous
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• Good communication and organisational skills
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