Reception Manager

RECEPTION MANAGERAlderley Edge, Manchester£25,000-£28,000 + Bonus

We are seeking an experienced and highly organised Reception Manager to be based at our client's Alderley Edge clinic in Manchester. In this pivotal front-of-house leadership role, you will oversee the day-to-day reception function and ensure the smooth running of the clinic's patient experience.

This is an excellent opportunity for a confident, service-driven professional who thrives in a premium, client-facing environment and is passionate about delivering an exceptional patient journey.

Salary & Bonus

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• Base salary: £25,000-£28,000 per annum
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• Annual performance bonus linked to clinic growth and service KPIs
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Benefits

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• 28 days holiday (including bank holidays), increasing with length of service
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• Company pension scheme
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• 35% staff discount on all products and treatments
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• Paid day off on your birthday
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About the Role

Based at the Alderley Edge clinic, you will lead the reception team and act as the central point of contact for front-of-house operations. You will ensure consistency in service delivery, patient experience, and administrative processes throughout the clinic.

Key Responsibilities

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• Manage the day-to-day running of the reception function at the Alderley Edge clinic
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• Ensure a seamless, high-end client journey from initial enquiry through to post-appointment follow-up
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• Oversee appointment scheduling, diary management, and clinic utilisation using booking systems (Zenoti preferred)
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• Monitor front-of-house KPIs including conversion rates, rebooking, and client satisfaction
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• Handle client enquiries, complaints, and escalations professionally, maintaining brand standards
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• Support revenue growth through effective booking management, upselling, and service optimisation
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• Maintain accurate client records and ensure GDPR compliance
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• Manage stock coordination and reception-level retail processes
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• Foster a positive, professional, and motivated reception team culture
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Requirements

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• Minimum 2-3 years' experience in a Reception Manager or Senior Front-of-House role within a clinic, beauty, spa, or premium service environment
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• Strong leadership skills with experience managing or mentoring reception teams
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• Excellent communication and interpersonal skills, with a polished and professional manner
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• Confident handling high-net-worth or premium clientele
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• Experience with booking systems (Zenoti advantageous)
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• Strong organisational skills with the ability to manage multiple priorities
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• Commercial awareness with experience supporting revenue and KPI performance
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• Proactive, solutions-focused approach with strong attention to detail
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Working Hours

Full-time, permanent position (40 hours per week), across five days including one weekend day.

This post is subject to the Rehabilitation of Offenders Act 1975 and will require a Disclosure and Barring Service (DBS) check.

BSR Health are a specialist healthcare recruitment agency. If you are interested in this opportunity or would like further information, please get in touch.