Customer Service Coordinator - Line Booking Processing

Customer Service Coordinator- Line Booking Processing

Full time, permanent

We are looking for a Customer Service Coordinator to join our Import Line Booking Team (Deep Sea). The successful candidate will have excellent communication skills and a customer-focused approach, ensuring enquiries and delivery bookings are handled professionally, accurately, and within agreed KPIs. At MSC UK, we believe in helping our people develop and grow as part of our continued success.

How you will help us and what you can expect

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• Manage own workload, communicating effectively when support is needed
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• Processing work in-line with client requirements and MSC UK performance standards - resolving Customer enquiries quickly and professionally
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• Booking deliveries from Port to Door as per customer requirements
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• To understand and work collaboratively with all internal departments as and when required
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• Ensure full recovery of all applicable costs, relative to your role
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• Work as a team player, contributing ideas to the team to help with efficiencies and/or service improvements
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• Supporting the team with training and coaching for new and existing members
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You can expect to spend time with us, to learn about us, our customers, and our systems. You will be given the autonomy to make commercial decisions and play a vital part in the success of our business.

Skills and experience you’ll bring to us

At MSC we work as a team, we require someone with an excellent work ethic and attention to detail in order to keep excelling. We would like you to bring strong teamworking skills as well as drive and determination to excel at in your role to not just develop the team, but to develop yourself.

You will need strong communication skills and an eye for detail. Day to day, you will be using your communication skills to relay accurate and timely information to our customers, both written and verbal, providing a high level service to all MSC clients.

What we offer

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• Competitive salary
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• Private Health Care for everyone from day 1 (non contractual)
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• Generous pension scheme
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• Life Assurance – 4x salary
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• 22 days + a day to take on Christmas Eve or New Year’s Eve
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• Free parking (within walking distance from the office)
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• On-site artisan restaurant
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• Discounted gym membership
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• Cycle to work scheme
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• Flu vaccines and eye care vouchers
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• Buy or sell holiday scheme
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• Christmas club saving
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• MSC Cruises friends and family discount
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• Full induction day and training provided
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• Learning and development opportunities
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• Dress for the day policy/modern office environment
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