Customer Service Administrator

Customer Services & Export Administrator

Location: Chester Salary: £30,000 per annum Reporting To: Customer Service Manager

About the Role

An exciting opportunity has arisen for an organised and customer-focused individual to join a busy Customer Services team. This role is responsible for delivering an excellent customer experience through efficient order processing, export administration, issue resolution, and collaboration with internal departments.

The successful candidate will act as a key point of contact for customers, ensuring orders are managed accurately, export documentation is completed correctly, and customer requirements are met in a professional and timely manner.

Key Responsibilities

Customer Service & Sales Support

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• Process customer orders accurately and efficiently, ensuring all orders are fulfilled within agreed timescales and quality standards.
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• Respond to customer enquiries and provide a high level of support throughout the customer journey.
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• Work closely with the Sales Team, providing updates on customer issues and forecasting information.
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• Resolve payment queries, delivery issues, and customer disputes while maintaining positive working relationships.
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• Deliver outstanding customer service in a cost-effective and professional manner.
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• Communicate relevant commercial and customer information to the wider business effectively.
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Export & Order Administration

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• Prepare and manage export documentation for international shipments across Europe and Rest of World markets.
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• Receive, acknowledge, and plan customer orders, ensuring all system processes are completed accurately.
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• Coordinate with veterinary authorities, transport providers, and import agents to ensure customs clearance is obtained without delay.
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• Manage and resolve export-related issues, including shipment delays, rejected products, and port-related disruptions.
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Internal Coordination

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• Liaise with Production Planning teams to align stock levels and forecasts with customer demand.
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• Work alongside Technical teams to investigate and resolve quality-related concerns.
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• Ensure important commercial information is shared effectively across relevant departments.
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Teamwork & Continuous Improvement

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• Collaborate with colleagues across the Customer Service function to ensure departmental objectives are achieved.
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• Support the ongoing development and improvement of customer service processes and systems.
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• Escalate issues appropriately and maintain effective communication with internal stakeholders.
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• Plan, organise, and manage workload effectively to achieve agreed objectives and deadlines.
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Skills & Experience

The ideal candidate will have:

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• Previous customer service experience within FMCG, manufacturing, logistics, wholesale, or a similar fast-paced environment.
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• A customer-focused approach with strong problem-solving abilities.
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• Excellent written and verbal communication skills.
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• Strong organisational and time management skills.
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• The ability to manage multiple priorities and work effectively under pressure.
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• A proactive and solutions-driven mindset.
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• Excellent attention to detail and accuracy.
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What's on Offer?

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• Opportunity to work within a supportive and collaborative team.
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• Exposure to both UK and international customer accounts.
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• A varied position combining customer service, administration, logistics, and export coordination.
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• Opportunities to contribute to process improvements and continuous development initiatives.
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